Corporate Services Executive

Zong Company; Lahore; On-site; PKR 600,000 - 1,000,000; Full time

Job summary

Zong is seeking a results-driven Sales professional to service and manage the Small Enterprises and SoHo corporate customer segment. The role focuses on building relationships, cross-selling a full range of Voice, Mobile Data, and ESS solutions, while driving gross adds and achieving regional targets.

Candidates should hold a Bachelor's degree and have at least 1 year of relevant experience, with strong communication, time management, and problem-solving skills.

Qualifications

• Bachelor's degree or equivalent.
• Minimum 1 year of experience preferred.

Responsibilities

• Build relationships and proactively cross-sell and up-sell Voice, Mobile Data, and ESS solutions to the client base.
• Responsible for Gross adds in the existing base (upselling, cross-selling, referrals, and new VAS solution sales).
• Retention & churn management (CLM, periodic calls).
• Responsible for Collection management (on-call), minimum 20 daily calls (cold calls, servicing, cross-selling).
• Achievement of regional sales & service targets.
• Ensure smooth customer handling and experience management.

Skills

Punctuality & Time Management

MS Office proficiency

Pleasant & welcoming personality

Self-motivated & flexible

Education

Bachelor's degree or equivalent

Job description

• To service & manage Sales & after-sales needsof Small Enterprises & SoHo (Small Office Home Office) segment ofCorporate Customers.

Job Purpose

To service & manage Sales & after-sales needsof Small Enterprises & SoHo (Small Office Home Office) segment of Corporate Customers.

Job Responsibilities

• Build relationships and proactively cross-sell andup-sell a full range of Voice, Mobile Data, and ESS solutions to theclient base.
• Responsible for Gross adds in the existing base(upselling, cross-selling, referrals, and new VAS solution sales).
• Retention & churn management (CLM, periodic calls).
• Responsible for Collection management (on-call),Minimum 20 daily calls (cold calls, servicing, cross-selling).
• Achievement of regional sales & service targets. \
• Ensure smooth customer handling and experiencemanagement.

Eligibility Criteria (Education, Knowledge, Experience and Skills): Education:

• Must have a Bachelor's Degree/ Equivalent

Work Experience:

• Preferably, a minimum of 1 year of experience.

Skills - Generic:

• Punctuality & Time Management
• Computer Proficiency in MS Word, PowerPoint & MSExcel
• Pleasant & welcoming personality
• Self-motivated & flexible

Skills - Job Specific:

• Excellent communication skills with proficiency inBusiness Communication.
• Excellent communication skills with a clear, confident,and articulate telephone manner.
• Written communication skills. Must be able to write aprofessional email.
• Problem-solving & customer engagement approach.
• Innovative & proactive. Microsoft Excel – MinimumIntermediate level.
• Able to compare Telecom Operator packages & able toshow the comparative advantages.
• Knowledge of corporate culture and values.