Regional Head Sales & Service

Zong (CMPak Ltd.); Islamabad; Sur place; PKR 3 600 000 - 6 000 000; Plein temps

Résumé du poste

Zong (CMPak Ltd.) is seeking a Regional Head Sales & Service to onboard, develop, and retain enterprise accounts in the North region. The role emphasizes revenue growth, portfolio expansion, and senior stakeholder management across Cloud, DICT, Mobility, and connectivity solutions.

You will lead regional sales strategy, coordinate with delivery and product teams, and drive end-to-end solution selling in a government and enterprise context.

Qualifications

• Bachelor’s degree or equivalent qualification in Business, Marketing, CS, IT, Engineering, or related field.
• Preferably 3–4 years ICT solution sales and service experience.
• Strong relationship management and consultative selling abilities.

Responsabilités

• Achieve quarterly and annual revenue, gross margin, and new account targets.
• Identify expansion opportunities within named accounts to drive sustainable growth.
• Develop and execute a regional sales plan aligned with industry priorities and performance goals.
• Drive product portfolio mix by cross-sell and upsell across Cloud, DICT/Solutions, Mobility, and Fixed Connectivity offerings.
• Maintain updated account plans including stakeholder mapping, risk assessment, and reference acquisition.
• Lead structured prospecting activities to build a healthy sales pipeline.
• Conduct regular deal reviews to improve pipeline coverage, sales velocity, and win rates.
• Position integrated end-to-end solutions combining Cloud, Network, and DICT capabilities.
• Coordinate with Solutions and Delivery teams for architecture design, demonstrations, PoCs, and proposal development.
• Collaborate with CSPs, System Integrators, and ISPs for joint selling opportunities.
• Share feedback with Product, Cloud, and DICT teams to strengthen market offerings.
• Ensure timely billing, payment collections, and resolution of commercial disputes.
• Work with Service Assurance and Delivery teams to manage escalations and customer satisfaction.

Connaissances

Relationship management

Consultative selling

Complex sales cycles

Multi-stakeholder engagements

Communication skills

Planning & analytics

Commercial acumen

Formation

Bachelor’s degree or equivalent qualification in Business, Marketing, CS, IT, Engineering, or related field

Description du poste

Career Level

Mid Career Level

Division

Govt. & Corporate Sales North

Job Purpose

The Regional Head Sales & Service is responsible for onboarding, developing, and retaining customer accounts across assigned industry segments within the region. The role focuses on driving industry-specific revenue growth, acquiring new business, increasing portfolio adoption (Cloud, DICT/Solutions, Mobility, Fixed/Connectivity), and ensuring high standards of post-sales service. This position serves as the primary commercial contact for customers and acts as the regional sales champion in the field.

Key Responsibilities

Revenue Growth & Account Management

• Achieve quarterly and annual revenue, gross margin, and new account acquisition targets.
• Identify expansion opportunities within named accounts to drive sustainable growth.
• Develop and execute a regional sales plan aligned with industry priorities and performance goals.
• Drive product portfolio mix by executing cross-sell and upsell strategies across Cloud, DICT/Solutions, Mobility, and Fixed Connectivity offerings.

Industry Coverage & Execution

• Ensure accurate account and industry tagging in coordination with internal stakeholders.
• Identify market white-space opportunities and prioritize high-potential prospects.
• Maintain updated account plans including stakeholder mapping, risk assessment, and reference acquisition.

Pipeline Development & Deal Management

• Lead structured prospecting activities to build a healthy sales pipeline.
• Conduct regular deal reviews to improve pipeline coverage, sales velocity, and win rates.

Solution Selling & Bid Coordination

• Facilitate discovery sessions covering business, technical, and commercial requirements.
• Position integrated end-to-end solutions combining Cloud, Network, and DICT capabilities.
• Coordinate with Solutions and Delivery teams for architecture design, demonstrations, PoCs, and proposal development.

Strategic Partnerships

• Collaborate with CSPs, System Integrators, and ISPs for joint selling opportunities.
• Align regional account strategies with Cloud Business and Partnerships teams to leverage partner-generated leads.

Market Intelligence & Feedback

• Capture insights on customer buying behavior, competitor strategies, and pricing dynamics.
• Share feedback with Product, Cloud, and DICT teams to strengthen market offerings.

Customer Experience & Collections

• Ensure timely billing, payment collections, and resolution of commercial disputes.
• Work closely with Service Assurance and Delivery teams to manage escalations and improve customer satisfaction outcomes.

Eligibility Criteria

Education

• Bachelor’s degree or equivalent qualification in Business, Marketing, Computer Science, IT, Engineering, or a related field.

Experience

• Preferably 3–4 years of experience in ICT solution sales and service roles.
• Experience in Cloud solutions, solution design, or enterprise technology sales will be an added advantage.

Skills

• Strong relationship management and consultative selling skills.
• Ability to manage complex sales cycles and multi-stakeholder engagements.
• Excellent communication, planning, and analytical abilities.
• Results-driven mindset with strong commercial acumen.

Why Join?

• Opportunity to lead regional sales growth initiatives in enterprise and government segments.
• Exposure to advanced technology portfolios including Cloud and digital solutions.
• Career progression in a dynamic and performance-driven environment.