Client Success Specialist - On-Site Islamabad

The Value Engineering; Islamabad; Vor Ort; PKR 502.000 - 837.000; Vollzeit

Zusammenfassung

The Value Engineering is seeking a Client Services Representative to work on-site in Islamabad. You will be the primary contact for customers, managing inquiries via phone, email, and in-person and ensuring timely resolution of issues.

You will also support billing-related queries and keep detailed CRM records. Ideal candidates possess strong English communication, problem-solving skills, reliability, and a long-term commitment to customer success.

Qualifikationen

• Strong client services and customer service skills.
• Clear verbal and written communication, active listening.
• Experience supporting customer satisfaction initiatives and resolving concerns promptly.
• Basic understanding of finance concepts to assist with billing and payments.

Aufgaben

• Be the main contact for customers and manage relationships.
• Listen to problems and provide real solutions.
• Handle escalations and coordinate with internal teams to resolve issues quickly.
• Own every issue from start to finish until it's solved.
• Follow up with customers and keep CRM records updated.
• Support ongoing service quality and customer satisfaction.

Kenntnisse

English communication

Problem solving

Reliability

Attention to detail

Multitasking

Ausbildung

Bachelor's degree in Business/Management/Communications

Tools

CRM software

MS Office

Jobbeschreibung

The Value Engineering is seeking a Client Services Representative to work on-site in Islamabad. You will be the primary contact for customers, managing inquiries via phone, email, and in-person and ensuring timely resolution of issues.

You will also support billing-related queries and keep detailed CRM records. Ideal candidates possess strong English communication, problem-solving skills, reliability, and a long-term commitment to customer success.