Islamabad Customer Experience Specialist

Global Tech Solutions; Islamabad; On-site; PKR 391,000 - 670,000; Full time

Job summary

Global Tech Solutions is seeking a Customer Services Officer in Islamabad to deliver responsive support across phone, email, and live chat. The role emphasizes clear communication, accurate record-keeping, and adherence to client processes in a fast-paced environment.

The ideal candidate will manage multiple conversations, maintain data integrity, and collaborate with teams to optimize workflows while upholding a professional, customer-focused approach.

Qualifications

• Strong spoken and written communication with a courteous telephone manner.
• Active listening to identify customer needs and explain information clearly.
• Experience or aptitude in customer service across phone, email, and live chat.
• Good typing, data-entry, and record-keeping with accurate documentation.

Responsibilities

• Handle customer inquiries via inbound/outbound calls, live chat, and email.
• Resolve routine issues and escalate complex cases to the appropriate team.
• Support appointment setting, customer retention, and follow-up activities per client processes.
• Record interactions, update customer information, and maintain complete case notes.
• Meet service quality, response-time, and productivity targets with courtesy.
• Coordinate with colleagues and supervisors to improve support workflows.

Skills

Strong communication

Multichannel support

Data entry

Job description

Global Tech Solutions is seeking a Customer Services Officer in Islamabad to deliver responsive support across phone, email, and live chat. The role emphasizes clear communication, accurate record-keeping, and adherence to client processes in a fast-paced environment.

The ideal candidate will manage multiple conversations, maintain data integrity, and collaborate with teams to optimize workflows while upholding a professional, customer-focused approach.