Client Success Coordinator – Growth & Relationships

Reach First; Islamabad; On-site; PKR 600,000 - 1,200,000; Full time

Benefits offered by this job

Challenging assignments

Coaching

Dynamic work environment

Competitive compensation

Equal opportunity

Job summary

Reach First in Islamabad is seeking a Client Success Coordinator to ensure clients receive top-tier service and support. You will build and maintain strong client relationships, understand their needs, and help them achieve goals using our products or services.

The role requires excellent communication, a proactive attitude, and collaboration with Sales, Product, and Marketing. 2–3 years of client-facing experience and a Bachelor or Master degree are preferred.

Qualifications

• Degree(s)/Major(s): Bachelor or Master in a relevant field from a reputed University.

Responsibilities

• Act as the primary point of contact for assigned clients, ensuring their needs are met and their expectations are exceeded.
• Develop and maintain strong, long-term relationships with clients, understanding their business objectives and how our solutions can support them.
• Provide timely and effective support to clients, resolving issues and answering questions via email, phone, or virtual meetings.
• Monitor client usage and engagement with our services, identifying opportunities for improvement and additional value.
• Conduct regular check-ins and reviews with clients to ensure they are satisfied and to address any concerns.

Skills

Client relationship

Communication

CRM proficiency

Problem solving

Multitasking

Education

Bachelor or Master in a relevant field

Tools

Salesforce

HubSpot

Zendesk

Job description

Reach First in Islamabad is seeking a Client Success Coordinator to ensure clients receive top-tier service and support. You will build and maintain strong client relationships, understand their needs, and help them achieve goals using our products or services.

The role requires excellent communication, a proactive attitude, and collaboration with Sales, Product, and Marketing. 2–3 years of client-facing experience and a Bachelor or Master degree are preferred.