Client Support Specialist — On-site, Customer-Impact Role

ibex; Islamabad Capital Territory; On-site; PKR 334,800 - 558,000; Full time

Benefits offered by this job

24/7 transport system

Medical and health insurance

Bonuses and incentives

Job summary

ibex is seeking a Client/Customer Support Specialist to join their team in Islamabad or Rawalpindi. The successful candidate will provide exceptional customer service, addressing client inquiries and resolving issues related to ibex products and services.

This full-time, on-site position offers various career growth opportunities, a supportive environment, and benefits such as medical insurance and a 24/7 transport system.

Qualifications

• Minimum Matric/O Levels required; Bachelor's/diploma preferred.
• 18 years or older; must show CNIC during interview.
• Experience in customer service or related roles required.

Responsibilities

• Manage high volume of incoming calls/chats professionally.
• Provide accurate product/service information and support.
• Troubleshoot customer issues and provide clear solutions.
• Follow up to ensure customer satisfaction after resolution.
• Participate in training sessions to stay updated.

Skills

Excellent English communication skills

Customer service experience

Empathy

Microsoft Office/Google Workspace knowledge

Education

Matric or O Levels

Bachelor's degree or diploma

Tools

CRM systems

MS Excel

MS Word

Job description

ibex is seeking a Client/Customer Support Specialist to join their team in Islamabad or Rawalpindi. The successful candidate will provide exceptional customer service, addressing client inquiries and resolving issues related to ibex products and services.

This full-time, on-site position offers various career growth opportunities, a supportive environment, and benefits such as medical insurance and a 24/7 transport system.