Client Services Representative

The Value Engineering; Islamabad; On-site; PKR 502,000 - 837,000; Full time

Job summary

The Value Engineering is seeking a Client Services Representative to work on-site in Islamabad. You will be the primary contact for customers, managing inquiries via phone, email, and in-person and ensuring timely resolution of issues.

You will also support billing-related queries and keep detailed CRM records. Ideal candidates possess strong English communication, problem-solving skills, reliability, and a long-term commitment to customer success.

Qualifications

• Strong client services and customer service skills.
• Clear verbal and written communication, active listening.
• Experience supporting customer satisfaction initiatives and resolving concerns promptly.
• Basic understanding of finance concepts to assist with billing and payments.

Responsibilities

• Be the main contact for customers and manage relationships.
• Listen to problems and provide real solutions.
• Handle escalations and coordinate with internal teams to resolve issues quickly.
• Own every issue from start to finish until it's solved.
• Follow up with customers and keep CRM records updated.
• Support ongoing service quality and customer satisfaction.

Skills

English communication

Problem solving

Reliability

Attention to detail

Multitasking

Education

Bachelor's degree in Business/Management/Communications

Tools

CRM software

MS Office

Job description

Role Description

The Client Services Representative is a full-time, on-site role based in Islamabad. This position is responsible for managing client relationships, responding to inquiries, and ensuring timely resolution of issues. Day-to-day tasks include handling client communication via phone, email, and in person, maintaining accurate records of interactions, and coordinating with internal teams to support project delivery and service quality. The role also involves monitoring client satisfaction, providing status updates on ongoing work, and supporting billing or finance-related queries as needed. The Client Services Representative is expected to contribute to a professional, service-oriented environment and uphold company standards in all client interactions.

• Be the main contact for your customers
• Listen to problems and find real solutions
• Handle escalations and work with our team to fix them fast
• Own every issue until its solved
• Follow up with customers and keep CRM records updated
• Help us keep customers happy for the long term

• Good English communication skills, clear and confident speaking and writing (B2 or above)
• Smart thinking able to think ahead and stay calm in challenging situations
• Problem-solving skills able to identify root causes and find effective solutions
• Common sense able to make practical and sensible decisions
• Reliability committed to the role and interested in a long-term opportunity
• Bachelor's degree in Business, Management, Communications, or a related field
• CRM and MS Office experience is a plus.

Qualifications:

• Strong Client Services and Customer Service skills, with a focus on building and maintaining professional relationships.
• Effective Communication abilities, including clear verbal and written communication and active listening skills.
• Experience in supporting Customer Satisfaction initiatives, including handling feedback and resolving concerns promptly.
• Basic understanding of Finance concepts to assist with client billing, payment queries, and related documentation.
• Relevant education such as a bachelor's degree in business, Management, Finance, or a related field.
• Proficiency in Microsoft Office and common business communication tools.
• Strong organizational skills, attention to detail, and ability to manage multiple client requests simultaneously.
• Prior experience in client-facing roles within consulting, construction, or related industries is an advantage.