Customer Services Officers

Global Tech Solutions; Islamabad; On-site; PKR 391,000 - 670,000; Full time

Job summary

Global Tech Solutions is seeking a Customer Services Officer in Islamabad to deliver responsive support across phone, email, and live chat. The role emphasizes clear communication, accurate record-keeping, and adherence to client processes in a fast-paced environment.

The ideal candidate will manage multiple conversations, maintain data integrity, and collaborate with teams to optimize workflows while upholding a professional, customer-focused approach.

Qualifications

• Strong spoken and written communication with a courteous telephone manner.
• Active listening to identify customer needs and explain information clearly.
• Experience or aptitude in customer service across phone, email, and live chat.
• Good typing, data-entry, and record-keeping with accurate documentation.

Responsibilities

• Handle customer inquiries via inbound/outbound calls, live chat, and email.
• Resolve routine issues and escalate complex cases to the appropriate team.
• Support appointment setting, customer retention, and follow-up activities per client processes.
• Record interactions, update customer information, and maintain complete case notes.
• Meet service quality, response-time, and productivity targets with courtesy.
• Coordinate with colleagues and supervisors to improve support workflows.

Skills

Strong communication

Multichannel support

Data entry

Job description

Job Description

Global Tech Solutions helps businesses operate smarter and scale through flexible outsourcing, customer support, finance, accounting, and technology services. We build dedicated teams tailored to clients’ workflows and changing support needs. We are seeking Customer Services Officers for our Islamabad-based team to deliver responsive, professional customer experiences across communication channels.

In this role, you will:

• Handle customer inquiries through inbound and outbound calls, live chat, and email, providing clear and accurate information.
• Understand customer concerns, resolve routine issues, and escape complex matters to the appropriate team.
• Support appointment setting, customer retention, and follow-up activities in line with client processes.
• Record interactions, update customer information, and maintain complete and accurate case notes.
• Meet service quality, response-time, and productivity targets while maintaining a courteous, customer-focused approach.
• Coordinate with colleagues and supervisors to share feedback and improve support workflows.

This position suits a dependable communicator who can adapt to different client requirements, manage multiple conversations, and represent the company and its clients professionally. The role is based in Islamabad and is not designated as a remote position.

Job Specification

• Strong spoken and written communication skills, with a courteous and professional telephone manner.
• Ability to listen actively, identify customer needs, explain information clearly, and handle concerns calmly.
• Experience or aptitude in customer service across phone, email, and live chat channels.
• Good typing, data-entry, and record-keeping skills, including accurate documentation of customer interactions.
• Basic computer proficiency and confidence learning customer support platforms, CRM systems, and office tools.
• Ability to manage concurrent tasks, prioritize inquiries, and meet response and service-quality targets.
• Sound judgment to resolve routine issues and escape cases appropriately.
• Reliable attendance, teamwork, adaptability, and a customer-focused attitude.