Business Relationship Manager

Zong 5G; Peshawar City Tehsil; On-site; PKR 1,200,000 - 1,800,000; Full time

Job summary

Zong 5G in Peshawar is seeking a Business Relationship Manager to expand our corporate footprint, build lasting client relationships, and drive revenue in the North region.

You will coordinate with technical teams to deliver tailored broadband, cloud, and IoT solutions to B2B clients, meeting monthly targets while ensuring exceptional service.

The role requires a BS degree (or equivalent) and 2–3 years of sales experience, with leadership and negotiation skills.

Qualifications

• Bachelor’s degree or equivalent
• 2-3 years of relevant sales experience
• Strong relationship management and communication skills

Responsibilities

• Sell Fixed broadband products to B2B segments (Internet, Voice, DICT, M2M/IoT) and related solutions.
• Collaborate with technical teams to tailor solutions per client requirements.
• Identify new business opportunities and develop customized corporate solutions.
• Acquire revenue-generating clients and grow revenue from existing accounts.
• Implement retention strategies to minimize churn and ensure high customer satisfaction.

Skills

Relationship Building

Interpersonal Skills

Negotiation Skills

Team Player

Leadership Skills

Presentation Skills

Education

Bachelor’s degree

Job description

Department & Function: Govt. & Corporate Sales North

Position: Business Relationship Manager

Location: Peshawar

Reporting to: Regional Head Sales & Services

Job Type: Permanent

Job Purpose:

• Establish, maintain, and develop the company’s presence in the corporate sector to generate new business while retaining the existing corporate clients by providing exclusive customer service to gain customer satisfaction

Job Responsibilities:

Sales Management:

• Responsible for selling Fixed broadband products (Internet, Voice, DPLC, IPLCs), Cloud computing, DICT, and M2M/IoT Solutions to B2B segments.
• Work closely with the technical teams to devise technical solutions as per client expectations and requirements.
• Seeking new business ventures; identifying competitive edge and developing customized solutions for the Corporate Sector.
• Bringing revenue-generating customers on board.
• Generating more sales from the existing clients and ensuring their confidence levels remain intact to make them stay on board by giving them quality customer service

New Business Development:

• Meeting monthly sales targets as approved by Management.
• Exploring and driving new growth venues through existing client base.
• Build new business relationships.
• Timely identification of problems and duly managing customer service establishments that lead to new referrals and fresh activation.

Revenue:

• Revenue assurance as per management-assigned targets.
• Taking steps to enhance the existing clientage revenue as well as from prospective clients.

Customer Retention/Churn:

• To keep a regular track of corporate activation/disconnections along with reasons.
• Formulate strategies for customer retention and prevention of churn to other competitors taking necessary action to resolve service, billing, or any other issues that may cause customer dissatisfaction.

Eligibility Criteria (Education, Knowledge, Experience and Skills):

Education:

• Must have Bachelors Degree/ Equivalent, preferably BS Telecom or BS Computer Science

Work Experience:

• Should have preferably 2-3 years of relevant work experience in sales

Skills – Generic:

• Relationship Building
• Interpersonal Skills
• Negotiation Skills
• Team Player
• Leadership Skills
• Presentation Skills

Skills – Job Specific:

• Sales Skills
• Business Development Skills
• Customer Relationship Management