Banking Operations & Customer Experience Officer

Mobilink Microfinance Bank Ltd; Karachi Division; On-site; PKR 420,000 - 700,000; Full time

Job summary

Mobilink Microfinance Bank Ltd is seeking a General Banking Officer to deliver efficient customer service and perform branch operations. You will handle account openings, manage queries, and process transactions while maintaining compliance with SOPs.

The role also involves inventory and admin tasks, assisting in asset management, resolving customer complaints, and guiding customers to suitable banking services and products. A Bachelor's degree and relevant experience are expected.

Qualifications

• Bachelor's degree in a relevant field.
• Proven customer service skills.
• Familiarity with branch operations and SOPs.
• Strong communication and numeracy.

Responsibilities

• Handle account opening and related processes.
• Manage customer queries and provide solutions.
• Process non-financial transactions accurately.
• Assist in fixed assets inventory and office admin.
• Ensure compliance with banking regulations.
• Refer customers to appropriate banking services and products.

Skills

Customer service

Banking operations

Communication

Attention to detail

Education

Bachelor's degree

Job description

Mobilink Microfinance Bank Ltd is seeking a General Banking Officer to deliver efficient customer service and perform branch operations. You will handle account openings, manage queries, and process transactions while maintaining compliance with SOPs.

The role also involves inventory and admin tasks, assisting in asset management, resolving customer complaints, and guiding customers to suitable banking services and products. A Bachelor's degree and relevant experience are expected.