Branch Banking Specialist: Customer Service & Ops

Mobilink Microfinance Bank Ltd; Model Town; On-site; PKR 446,000 - 781,000; Full time

Job summary

A leading microfinance institution in Pakistan is seeking a skilled General Banking Officer to provide exceptional customer service and manage various banking operations. The role involves account opening, processing transactions, and handling customer complaints while ensuring adherence to banking regulations. The ideal candidate should have a bachelor’s degree and at least 2 years of relevant experience. This position offers a chance to contribute to the bank's mission of promoting financial inclusion and leveraging digital banking technologies.

Qualifications

• Minimum of 2 years' relevant work experience is required.
• Ability to handle customer complaints effectively.
• Experience in processing non-financial transactions.

Responsibilities

• Provide efficient customer service and handle banking operations.
• Assist in maintaining fixed assets and manage customer queries.
• Perform non-financial transactions with accuracy according to SOP.
• Ensure effective branch operations and handle account opening processes.

Skills

Customer service

Banking operations

Problem-solving

Education

Bachelor's degree in relevant field

Job description

A leading microfinance institution in Pakistan is seeking a skilled General Banking Officer to provide exceptional customer service and manage various banking operations. The role involves account opening, processing transactions, and handling customer complaints while ensuring adherence to banking regulations. The ideal candidate should have a bachelor’s degree and at least 2 years of relevant experience. This position offers a chance to contribute to the bank's mission of promoting financial inclusion and leveraging digital banking technologies.