Banking Operations & Customer Service Specialist

Mobilink Microfinance Bank Ltd; Lahore; On-site; PKR 446,000 - 781,000; Full time

Job summary

Mobilink Microfinance Bank Ltd. in Lahore is seeking a General Banking Officer to deliver efficient customer service, handle account openings, and support daily branch operations in line with SBP and internal SOPs.

The role covers non-financial transactions, cash handling, teller support, and adherence to regulatory procedures. Candidates should hold a bachelor's degree and have at least two years of relevant banking experience; local applicants preferred.

Qualifications

• Hold a Bachelor's degree in a relevant field.
• Have a minimum of 2 years' relevant work experience.

Responsibilities

• Provide efficient customer service at the branch level and handle various banking operations.
• Assist in account opening and related processes, including SOA issuance, and manage customer queries.
• Perform non-financial transactions accurately per SOP and cross-sell bank products.
• Maintain fixed assets inventory, security stationery, and administrative support for the branch.
• Handle customer complaints, refer to appropriate services, and ensure compliance with banking regulations.

Education

Bachelor's degree

Job description

Mobilink Microfinance Bank Ltd. in Lahore is seeking a General Banking Officer to deliver efficient customer service, handle account openings, and support daily branch operations in line with SBP and internal SOPs.

The role covers non-financial transactions, cash handling, teller support, and adherence to regulatory procedures. Candidates should hold a bachelor's degree and have at least two years of relevant banking experience; local applicants preferred.