Backend Support Executive

EFFIMIZE Group; Pakistan; On-site; PKR 502,000 - 781,000; Full time

Job summary

EFFIMIZE Group is hiring for a full-time role to handle customer and tenant inquiries via email and phone. The position requires excellent English skills and experience with UK/US call centers is advantageous. You will manage vendor communications, draft leases, and support onboarding of new tenants.

Shift timings include multiple options with flexible scheduling. The company operates call center services for the USA, UK, and Canada markets, focusing on timely resolution and admin support.

Qualifications

• Excellent English speaking and writing skills.
• Prior experience in UK and US call centers is a plus.

Responsibilities

• Handle customers and tenant inquiries via email and calls.
• Resolve tenant complaints within defined turnaround times.
• Follow up with affiliate vendors and contractors to complete maintenance tasks on time.
• Create vendor bills and invoices.
• Schedule property showings for new tenants.
• Prepare rent leases and onboard new tenants.
• Data entry and other admin tasks.
• Provide first contact resolution in the most effective way.

Skills

Excellent English

UK/US call center experience

Job description

WhatsApp: [phone]

Job Type

Salary Range: PKR 45,000 to PKR 70,000 (Depend on the relevant experience)

Shift Timings: 1pm to10pm, 7pm to 4 am, 09pm to 06am - Pakistan Time

However, the candidate needs to be flexible in terms of shift timings

Full Time

About the Role

• Handling Customers and Tenant Inquiries via Email and Calls
• Resolving Tenant Complaints in specific turnaround time.
• Making following up calls to our affiliate vendor and contractors to get property maintenance tasks completed on time.
• Create vendor tasks bills and invoices
• Scheduling property showings to new tenants
• Preparing rent leases and on boarding new Tenants.
• Data entry and other admin tasks.
• Ensure to provide First Contact resolution in most effective way

Requirements

• Excellent English Speaking and Writing .
• Prior experience in UK and US Call center is an additional advantage

About the Company

At EFFIMIZE Call Center, we take great pride in providing personalized call center services to top brands based in the USA, UK, and Canadian markets. That’s why we’ve established the reputation of being the best possible call center services provider for small and large companies since 2016.

We have diversified 10 + Years of Call Center and IT-enabled Service Experience in managing and handling Back Office, Customer Services with 70 plus staff operating 24/7 We specialize in servicing all types of businesses