Customer Services Executive

EFFIMIZE Group; Pakistan; On-site; PKR 502,000 - 781,000; Full time

Job summary

EFFIMIZE Group, a Pakistan-based call center, seeks a Customer Support Associate to handle inquiries via email, live chat and calls for partners and customers.

You will resolve complaints within set SLAs, perform back-office tasks, data entry, order processing and ensure first contact resolution. Flexible shifts (1pm–10pm, 7pm–4am, 9pm–6am) apply; prior UK/US experience is a plus; strong English is essential.

Qualifications

• Excellent English speaking and writing.
• Experience in UK/US call centers is a plus.

Responsibilities

• Handle customer and partner inquiries via email, live chat and inbound calls.
• Resolve customer/partner complaints within defined turnaround times.
• Make follow-up outbound calls to partners and customers to resolve issues.
• Investigate customer reviews and feedback for service improvements.
• Back-office management and admin tasks.
• Process orders online and perform data entry.
• Provide first contact resolution in the most effective way.

Skills

English proficiency

Job description

Job Type

Salary Range: PKR 45,000 to PKR 70,000 (Depend on the relevant experience)

Shift Timings: 1pm to10pm, 7pm to 4 am, 09pm to 06am - Pakistan Time

However, the candidate needs to be flexible in terms of shift timings

Full Time

About the Role

1. Handling Customer and our business Partner Inquiries via Email, Live Chat and Inbound Calls
2. Resolving Customer/Partner Complaints in specific turnaround time.
3. Making following up outbound calls to our affiliate partners and Customers to resolve their issues
4. Investigating customer reviews etc.
5. Back-office Management and Admin tasks
6. Processing Orders Online
7. Data Entry
8. Ensure to provide First Contact resolution in most effective way

Requirements

Excellent English Speaking and Writing .

Prior experience in UK and US Call center is an additional advantage

About the Company

At EFFIMIZE Call Center, we take great pride in providing personalized call center services to top brands based in the USA, UK, and Canadian markets. That’s why we’ve established the reputation of being the best possible call center services provider for small and large companies since 2016. We have diversified 10 + Years of Call Center and IT-enabled Service Experience in managing and handling Back Office, Customer Services with 70 plus staff operating 24/7 We specialize in servicing all types of businesses