Zendesk Proficient Customer Support Agent

3o-BPO Incorporated; Manila; On-site; PHP 180,000 - 240,000; Full time

Job summary

3o-BPO Incorporated in Manila is seeking a Customer Service Representative who speaks fluent English to join our onsite team in San Andres Bukid. You will assist customers, resolve issues, and maintain records with accurate data entry.

Working for 3o-BPO Incorporated offers a supportive team environment and opportunities to grow in a hands-on BPO setting, with an emphasis on customer satisfaction and collaboration.

Qualifications

• Minimum 6 months BPO experience.
• Good communication skills.
• Experience with retail, e-commerce, or B2B is advantageous.
• Proficient in Zendesk.

Responsibilities

• Assist customers with inquiries and provide exceptional service.
• Resolve customer issues efficiently and effectively.
• Maintain accurate records of customer interactions and transactions.
• Work collaboratively with team members to enhance customer satisfaction.

Skills

Communication skills

Fluent English

Tools

Zendesk

Job description

Looking for a BPO company in Manila that offers a healthy work-life-balance?

Join our growing team and enjoy a supportive work environment at 3o-BPO Incorporated!

Position: Customer Service Representative(fluent English-speaking Filipinos)

Location: San Andres Bukid, Manila (Onsite)

Job Description:

1. 1) Assist customers with inquiries and provide exceptional service.


2. 2) Resolve customer issues efficiently and effectively.


3. 3) Maintain accurate records of customer interactions and transactions.


4. 4) Work collaboratively with team members to enhance customer satisfaction.

Qualifications:

1. 1) Must have at least 6 months BPO experience


2. 2) Good communication skills


3. 3) Handled a retail, e-commerce, or b2b account (an advantage)


4. 4) Proficiency in Zendesk