Customer Service/Technical Support - BPO - San Lazaro - Onsite - Multiple Shifts - Up to 30K

weSource Management Consultancy Firm; Manila; On-site; PHP 304,668 - 364,932; Full time

Job summary

weSource Management Consultancy Firm in Manila seeks entry-level Customer Service Representatives for an onsite BPO role with multiple shifts. The position offers opportunities to handle calls, chats, and emails, delivering accurate product and policy information while maintaining high customer satisfaction.

Ideal candidates have strong communication skills, patience, and the ability to learn new systems. No prior experience required beyond Senior High School completion; on-site work with

Qualifications

• No prior work experience required; Senior High School completion is required.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and ability to build positive customer relationships.
• Ability to manage multiple tasks and handle high call volumes.
• Patient, empathetic, customer-focused problem-solving.
• Proficient in basic computer applications and willing to learn new systems.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide accurate information about products, services, policies, and procedures.
• Address and resolve customer concerns while maintaining high satisfaction.
• Document customer interactions and solutions in systems.
• Collaborate with team members and cross-functional departments to improve service quality.
• Meet performance targets for productivity, quality, and customer satisfaction.
• Support continuous improvement initiatives.

Skills

Verbal communication

Written communication

Interpersonal skills

Multitasking

Patience & empathy

Computer literacy

Education

Senior High School completion

Job description

Customer Service/Technical Support - BPO - San Lazaro - Onsite - Multiple Shifts - Up to 30K

We are looking for Customer Service Representatives to work for a BPO in San Lazaro, Manila.

This is an onsite role with multiple shifts (based on account/program).

Salary is up to 30,000 based on experience and interview result.

Requirements

• Open to candidates with no prior work experience; must have completed Senior High School.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to build positive customer relationships.
• Capable of managing multiple tasks simultaneously and handling high call volumes in a fast-paced environment.
• Demonstrates patience, empathy, and a customer-focused approach to problem-solving.
• Proficient in basic computer applications and willing to learn new systems and processes.

Responsibilities

• Respond promptly and professionally to customer inquiries through phone, email, and chat channels.
• Provide accurate, clear, and relevant information regarding products, services, policies, and procedures.
• Address and resolve customer concerns, issues, and complaints efficiently while maintaining a high level of customer satisfaction.
• Accurately document customer interactions, transactions, and solutions in the appropriate systems.
• Collaborate with team members and cross-functional departments to enhance service quality and customer experience.
• Meet established performance targets, including productivity, quality, and customer satisfaction metrics.
• Contribute positively to team objectives and support continuous improvement initiatives.