Workplace Experience Supervisor

TOA Global; Capas; On-site; PHP 670,000 - 949,000; Full time

Benefits offered by this job

21 Annual Service Leaves

HMO & Life Insurance

Career growth opportunities

World-class office amenities

Job summary

TOA Global is seeking a Workplace Experience Supervisor (WXS) to lead a Concierge team and ensure seamless facilities operations, safety, and showroom standards across the site.

You will drive employee experience, manage vendors, oversee maintenance and renovations, and mentor front-office staff to deliver outstanding service for employees and visitors.

The role requires 3–5 years in facilities or workplace operations, a relevant degree, and strong leadership, communication and MS Office skills.

Qualifications

• Minimum 3–5 years of experience in facilities management or workplace operations.
• Bachelor’s degree in Facilities Management, Engineering, or Business Administration, or related field.
• Proficiency with MS Office (Word, Excel, PowerPoint) for reporting and documentation.
• Strong leadership, problem-solving, and cross-cultural collaboration skills.

Responsibilities

• Drive site initiatives to deliver exceptional workplace experiences and maintain high showroom standards.
• Lead a team of Concierge Assistants and oversee front-office operations.
• Manage vendor relationships and ensure service quality and compliance.
• Oversee safety, security, and incident response across the site.
• Coordinate maintenance, repairs, and renovations to support growth.

Skills

Customer service

Facilities management

Leadership

Communication

Education

Bachelor’s degree in Facilities Management or related field

Tools

MS Office

Job description

At TOA Global, we empower accounting firms across the globe to thrive by matching exceptional offshore talent with industry-leading clients. We offer a dynamic, supportive environment where professionals can build rewarding, long-term global careers while delivering extraordinary results.

As a Workplace Experience Supervisor (WXS), you will play a pivotal role in ensuring all facilities operations processes on your assigned site are managed seamlessly. Supporting the WX Director, Head, or Senior Manager, you will lead a team of Concierge Assistants to take care of the well-being of all employees and visitors. In this role, you will lead and drive department initiatives to maintain showroom standards, ensure safety and security, oversee maintenance and repairs, and manage emergency situations with consistency and efficiency.

Your Impact

• Employee Experience & Customer Service: Drive site initiatives to deliver exceptional workplace experiences, ensuring cleanliness, quality amenities, and high customer satisfaction for all employees and visitors.
• Facility Operations & Maintenance: Drive consistency, efficiency, and maintenance schedules across assigned sites to uphold high showroom standards and keep facilities in optimal working condition.
• Vendor Management & Quality Assurance: Manage third-party vendors and service providers effectively to ensure high-quality service delivery, compliance, and adherence to operational standards.
• Safety, Security & Incident Management: Oversee site safety and security protocols, staying on top of emergency situations and maintaining a secure environment for all occupants.
• Front Office & Concierge Management: Lead and mentor a team of Concierge Assistants, ensuring smooth front-office operations, welcoming service, and efficient daily workflows.
• Project & Renovation Management: Assist in coordinating site projects, office renovations, and spatial improvements to support ongoing organizational growth.
• Financial & Supply Management: Manage site expenses, track inventory and supplies, and maintain accurate administrative and financial records using MS Office tools.

What You Bring

• The Experience: Minimum 3–5 years of experience in facilities management or workplace operations, preferably within a BPO, corporate, logistics, or hospitality environment.
• The Credentials: Bachelor’s degree in Facilities Management, Engineering, Business Administration, or related experience; professional certifications such as IFMA, OSHA, or PMP are a plus.
• Technical Mastery: Proficient in MS Office applications (Word, Excel, PowerPoint) for administrative task tracking, report generation, financial tracking, and procedure manual writing.
• The Mindset: Results-driven leader with strong problem-solving skills, operational management acumen, financial awareness, and the ability to adapt to a cyclical shift schedule.
• Communication Prowess: Confident communicator with excellent written and verbal skills, strong moral standards, and the ability to collaborate across diverse cultures and nationalities.

Why You’ll Love It Here

• Time for You: Enjoy 21 Total Annual Service Incentive Leaves, flexible to use for travel, emergencies, or anything you may need for your "Me time."
• Tenure Recognition Program: Celebrate your milestones with us; on your 2nd year, choose between a cash reward or one free HMO dependent.
• Health & Security: Comprehensive HMO and Life Insurance coverage from day one.
• Work-Life Balance: Operational alignment and leave benefits designed to keep you performing at your best.
• Career Growth: Continuous learning, leadership development, and career advancement opportunities within a fast-growing global organization.
• Hub & Office Amenities: Enjoy a world-class, safe, clean, and modern office environment with fully equipped amenities designed for team collaboration.