Client Service Coordinator

TOA Global; Pampanga; On-site; PHP 502,000 - 647,000; Full time

Benefits offered by this job

21 annual service leaves

Health & Life Insurance

Career development paths

Global exposure

Modern hub facilities

Job summary

TOA Global is seeking a highly organized Client Service Coordinator to bridge Australian accounting firms with Philippine teams. You will own onboarding workflows, ensure compliance lodgments, and drive proactive communication, while handling corporate secretarial tasks to keep entities in good standing.

The role requires 2–5 years in an Australian accounting environment, with strong English skills and experience with practice management tools.

Qualifications

• Exceptional written and verbal English communication skills.
• Solid understanding of Australian compliance landscapes and client service expectations.
• Experience supporting Australian accounting firms is preferred.

Responsibilities

• Orchestrate onboarding workflows and compliance documentation.
• Proactively manage reminders, document follow-ups, and project updates for clients.
• Handle corporate secretarial duties including ASIC functions and digital lodgments.
• Monitor WIP and billing statuses; coordinate with Australian accountants to optimize productivity.

Skills

English communication

Organizational

Education

2-5 years Australian accounting firm experience

Tools

XPM

CAS360

BGL

Karbon

Job description

Client Service Coordinator

Location: Cebu, Clark, Manila, or Tarlac, Philippines
Shift: Monday - Friday | 7:00 AM - 4:00 PM PHT
Salary Range: Php 45,000 - Php 58,000

Unlock Your Potential!

At TOA Global, we have a deep commitment to empowering individuals to excel in their enterprises, careers, and communities. Our global footprint stretches across Australia, New Zealand, North America, and the Philippines, supporting our global clients in the accounting industry.

As a Client Service Coordinator, you are the central nervous system of the client relationship. This role is designed for a highly organized professional who excels at bridging the gap between Australian accounting firms and their Philippine-based teams. You won't just be managing tasks; you'll be orchestrating workflows, ensuring regulatory compliance, and delivering the proactive communication that drives client satisfaction and firm efficiency.

Your Impact

• Orchestrator of Onboarding & Compliance: Take full ownership of the client journey by managing onboarding workflows and essential compliance documentation. Track active jobs and compliance lodgments within practice management software to ensure zero missed deadlines.




• Proactive Communication Lead: Serve as the professional face and voice of the firm. Manage critical reminders, document follow-ups, and project updates, while coordinating high-value firm activities like newsletters and webinar logistics.




• Corporate Secretarial Specialist: Handle vital ASIC functions, including processing annual review reminders, executing digital lodgments, and maintaining corporate registers to ensure all entities remain in good standing.




• Strategic Workflow Integrator: Monitor Work in Progress (WIP) and firm billing statuses. Liaise directly with Australian accountants to optimize productivity and coordinate smoothly between onshore and offshore production teams.

What You Bring

• The Experience: 2-5 years of mandatory experience working in or directly supporting an Australian accounting firm. You hold a solid understanding of Australian compliance landscapes and client service expectations.




• Technical Proficiency: Expert-level familiarity navigating Australian practice management and corporate secretarial systems such as XPM, CAS360, BGL, or Karbon.




• The Mindset: Exceptional written and verbal English communication skills. You are a detail-oriented multitasker who can easily balance complex admin workflows and time-sensitive client deadlines.

Why You'll Love It Here

We believe in rewarding high achievers with a work environment that fuels both professional growth and personal well-being.

• Time for You: Enjoy 21 Total Annual Service Incentive Leaves, flexible to use for travel, emergencies, or anything you may need for your \"Me time.\"




• Tenure Recognition Program: Celebrate your milestones with us; on your 2nd year, choose between a cash reward or one free HMO dependent.




• Health & Security: Comprehensive HMO and Life Insurance coverage from day one.




• Professional Development Pathways: Access to specialized corporate secretarial training, system certifications, and a clear career development map pointing toward client service management or operations roles.




• Global Exposure: Work side-by-side with practice managers and directors in Australia and New Zealand, dramatically accelerating your knowledge of international commerce and practice administration.




• The Hub Experience: Work from a modern facility featuring custom workstations, a breakout room with billiards, table tennis, or foosball, and over 20 varieties of free coffee and chocolate drinks at our in-house bar.