Shift Manager

TOA Global; Cebu City; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

21 days leave

Annual raise

Tenure recognition

Certifications access

Free beverages

Recreation facilities

Work-life balance

Diversity & inclusion

Career progression

Job summary

TOA Global is seeking a Site Manager to lead the Cebu office operations (one building, one shift). You will drive excellent facilities experience for employees and clients on site, and oversee a team spanning people leaders and cross-functional support to ensure seamless execution of HR, events, health & safety, and site initiatives.

As the main on-site contact for operational performance, you will drive service quality, engagement metrics, and continuous improvement through strong leadership,

Qualifications

• Operation Management experience is essential.
• Experience in IT Support, Admin Services & Facilities Management.
• Knowledge of Business Continuity planning is required.
• Experience leading large teams in operations.

Responsibilities

• Main contact for Site operational performance for global teams assigned to one shift.
• Service Delivery (Tickets, CSAT, NPS).
• Experience (Tickets, Engagement, eNPS, SAT).
• Communication (Internal, stakeholders, team member, partners).
• Leadership & Culture (Performance, metrics, standards & reporting, learning).
• Onboard/offboard experience.
• Crisis management & business continuity.
• Admin/facilities as it relates to employee, clients, experience.
• Special projects as required.

Skills

Operation Management

IT Support

Admin Services

Facilities Management

Business Continuity

Leading large teams

Job description

Site Management of the office site (1 building /1 shift).

+ Ensure excellence of our facilities, drive the amazing employee and client experience when on site.

+ Lead a team of people leaders & support from different functions or seamless execution of all human experience, people management, events, health & safety and site initiatives/projects.

Personal Attributes

+ Communication – Clear, Concise and Compelling + Presentation - High influencing ability, enjoys being on stage and the comfortable being at the center of driving a discussion.

+ Intelligence - A natural problem solver, with an ability to see the problem after the problem. Strong demonstrated commercial acumen.

+ Motivation - A daily Driver, creates urgency, brings energy and solutions to every situation or audience.

+ Ambition - Unrealistically ambitions for growth and client success. Thinks big, wants to win big and is passionate about taking people on that journey.

+ Leadership - An inclusive but decisive leadership style with a very goal focused approach to helping other achieve more than they expect of themselves.

Key Accountabilities

+ Main contact for Site operational performance for global teams assigned to one shift

+ Service Delivery (Tickets, CSAT, NPS)

+ Experience (Tickets, Engagement, eNPS, SAT)

+ Communication (Internal, stakeholders, team member, partners)

+ Leadership & Culture (Performance, metrics, standards & reporting, learning)

+ Onboard/offboard experience

+ Crisis management & business continuity

+ Admin/facilities as it relates to employee, clients, experience

+ Special projects as required

Expected Behaviours

+ Live & Breathe our Values

+ Own Your Space

+ Bring energy and good vibes to the team

+ Be open to feedback, continuous improvement and adaptability to change

+ Solutions, Solutions, Solutions!!!

Skills & Qualifications

2-6 years of experience – Essential

+ Operation Management

+ Experience in IT Support, Admin Services & Facilities Management

+ Business Continuity

+ Leading large teams in operations

What’s in it for you?

• Health Insurance, and Life Insurance coverage
• 21 annual paid leaves
• Annual increase (Annual Performance Review)
• Tenure Recognition Program
• Access to certifications and courses from Ab2 Institute of Accounting
• 20+ options of free coffee and chocolate drinks
• Billiards, table tennis, or foosball in our breakout room
• Work-life balance and logging off on time for you to enjoy more personal time.
• A genuinely diverse, caring, supportive and high achieving team environment.
• Ongoing training, development and career progression opportunities

We live by our VALUES to cultivate and foster growth and innovation.

BE AWESOME:

Exceptional individuals create collective genius. We celebrate success, reward outstanding performance, and make work fun by fostering a supportive and inspiring environment.

KEEP IT REAL:

We value honesty, accountability, and open communication. We own our actions, prioritize compassion, empathy, and understanding, and foster meaningful conversations.

BRING THE WOW:

We strive for excellence in everything we do. Going the extra mile is our standard, as we are committed to delivering outstanding results.

DREAM BIG:

We embrace a culture of continuous learning, exploration, and improvement. With ambitious goals, we constantly seek knowledge and self-improvement.

Join TOA Global and experience the difference!

We passionately embrace diversity and inclusion in all aspects of our organization. We believe by fostering an environment that values and celebrates individuals from diverse backgrounds, we unlock innovation, drive creativity, and amplify our ability to serve our customers and communities with excellence.