People Service Manager

TOA Global; Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Health Insurance

21 annual paid leaves

Annual increase (Annual Performance)

Tenure Recognition Program

Access to certifications and courses

Coffee and snacks

Recreational facilities

Work-life balance

Diverse and high-achieving team

Ongoing training and career growth

Job summary

TOA Global is seeking an experienced Operations Manager in the Philippines to lead a 100+ member production team and own the end-to-end employee experience, including compliance, learning, and performance reviews.

You will drive cross-functional collaboration with IT, Admin, and Training, oversee onboarding and offboarding, and provide leadership during crises to ensure business continuity and policy adherence across the organization.

Qualifications

• 2–6 years of experience in operations management and supervisory roles.
• Experience collaborating with IT, Admin Services and Training teams.
• Experience leading 20+ people in a frontline or operations context.

Responsibilities

• Be the main contact for 100+ team members in production.
• Own the overall employee experience from onboarding to performance.
• Drive internal communications and manage MS Teams channels (internal, stakeholders, team).
• Lead onboarding and offboarding to ensure smooth transitions.
• Provide guidance during crisis management for business continuity.
• Ensure policy compliance and showroom standards are consistently maintained.
• Coordinate with support functions as needed.

Skills

Operations management

Collaboration with IT/Admin/Training

Business continuity

Team leadership (20+ people)

Job description

+ Brings the WOW and makes it easy for our employees so that they can

do meaningful and awesome work for our clients.

Responsibilities

+ Main contact for at least 100 Team Members in

production

+ Own overall employee experience (LUNA tickets,

related to compliance, learning, performance reviews,

etc.

+ Drive overall communication and manage MS Teams

channels (Internal, stakeholders, team member)

+ Drive positive onboard & offboarding Team Member

experience

+ Provide assistance & leadership during crisis

management for business continuity purposes

+ Ensure policy compliance and showroom standards

are practiced at all times

+ Coordination and collaboration with support functions

as needed

Personal Attributes

+ Communication – Clear, Concise and Compelling

+ Presentation - High influencing ability, enjoys being on stage and the

comfortable being at the center of driving a discussion.

+ Intelligence - A natural problem solver, with an ability to see the problem

after the problem. Strong demonstrated commercial acumen.

+ Motivation - A daily Driver, creates urgency, brings energy and solutions to

every situation or audience.

+ Ambition - Unrealistically ambitions for growth and client success. Thinks

big, wants to win big and is passionate about taking people on that journey.

+ Leadership - An inclusive but decisive leadership style with a very goal

focused approach to helping other achieve more than they expect of

themselves.

Key Qualifications/Experience

2-6 years experience in the following

+ Operations management as a front-line employee & supervisory role

+ Collaboration with support functions such as IT, Admin Services, Training,

+ Business Continuity

+ Leading a team of 20 people or greater in the operations

What’s in it for you?

• Health Insurance, and Life Insurance coverage
• 21 annual paid leaves
• Annual increase (Annual Performance Review)
• Tenure Recognition Program
• Access to certifications and courses from Ab2 Institute of Accounting
• 20+ options of free coffee and chocolate drinks
• Billiards, table tennis, or foosball in our breakout room
• Work-life balance and logging off on time for you to enjoy more personal time.
• A genuinely diverse, caring, supportive and high achieving team environment.
• Ongoing training, development and career progression opportunities

We live by our VALUES to cultivate and foster growth and innovation.

BE AWESOME:

Exceptional individuals create collective genius. We celebrate success, reward outstanding performance, and make work fun by fostering a supportive and inspiring environment.

KEEP IT REAL:

We value honesty, accountability, and open communication. We own our actions, prioritize compassion, empathy, and understanding, and foster meaningful conversations.

BRING THE WOW:

We strive for excellence in everything we do. Going the extra mile is our standard, as we are committed to delivering outstanding results.

DREAM BIG:

We embrace a culture of continuous learning, exploration, and improvement. With ambitious goals, we constantly seek knowledge and self-improvement.

Visit us at: https://careers.toaglobal.com/

Join TOA Global and experience the difference!

We passionately embrace diversity and inclusion in all aspects of our organization. We believe by fostering an environment that values and celebrates individuals from diverse backgrounds, we unlock innovation, drive creativity, and amplify our ability to serve our customers and communities with excellence.