Workforce Scheduling Specialist - Healthcare [Hybrid]

Bon Secours Mercy Health; Metro Manila; On-site; PHP 300,000 - 460,000; Full time

Benefits offered by this job

HMO medical coverage

Retirement plan

Group life insurance

Work from Home allowance

Connectivity allowance

Wellness allowance

Paid vacation

Paid sick leave

SSS/PhilHealth/Pag-IBIG

Flexible working model

Career growth programs

Job summary

Bon Secours Mercy Health Global Business Services – Manila is seeking a Workforce Scheduling Specialist to develop and maintain employee schedules, support staffing coverage, and optimize workforce planning across departments while coordinating with U.S.-based teams.

You will collaborate with department leaders, monitor vacancies, and ensure accurate timekeeping and payroll alignment, contributing to patient care continuity and operational efficiency.

Qualifications

• 1+ years of experience in workforce scheduling, staffing coordination or workforce management systems.
• Bachelor's degree in business administration or Data Management.
• UKG Certification preferred.

Responsibilities

• Create and maintain employee schedules in scheduling systems.
• Develop daily, weekly, and shift schedules with forecasted staffing demands.
• Process schedule requests including PTO and changes per policies.
• Publish schedules after self-scheduling periods to ensure coverage.
• Assign specialty roles based on staffing models.
• Monitor vacancies and post shifts to address gaps.
• Maintain accurate schedule data and open shifts.
• Support staffing decisions using patient volumes and budget.
• Prepare staffing reports for leaders.
• Review timecards for accuracy and compliance.
• Resolve timekeeping discrepancies before payroll.
• Collaborate with managers to improve scheduling.
• Participate in workforce planning and training.
• Provide basic user support for scheduling systems.

Skills

Workforce scheduling

Staff planning

Timekeeping

Payroll support

WFM systems

Data analysis

Attention to detail

Problem solving

Communication

Continuous improvement

MS Office

Education

Business Administration

Data Management

Tools

UKG Certification

Job description

Who we are

At Bon Secours Mercy Health Global Business Services – Manila, we believe your best is yet to come. Based in the Philippines, we partner with U.S.-based teams to deliver strategic insights, operational excellence and specialized expertise that advance our Mission. Join a global team focused on meaningful healthcare impact.

The Workforce Scheduling Specialist is responsible for developing and maintaining employee schedules that support staffing coverage, operational efficiency and workforce planning objectives. Operating within a Global Business Services environment, this role partners with healthcare leaders and U.S.-based teams to support scheduling operations, timekeeping accuracy and workforce optimization across assigned departments.

What you'll do

• Create and maintain employee schedules within workforce management and scheduling systems based on staffing needs and operational requirements

• Collaborate with department leaders to develop daily, weekly and shift schedules that align with forecasted staffing demands

• Review and process schedule requests including paid time off, schedule changes and employee preferences according to established policies and leadership guidance

• Balance and publish schedules following self-scheduling periods to ensure appropriate staffing coverage and workforce efficiency

• Assign specialty roles based on approved staffing models and skill mix requirements

• Monitor staffing vacancies and proactively post available shifts to address anticipated workforce gaps

• Maintain accurate schedule data and open shift management within workforce management systems

• Support staffing decisions using projected patient volumes, workforce needs and budget considerations

• Prepare and distribute staffing, scheduling and workforce reports for operational leaders

• Review employee timecards for accuracy and compliance with organizational policies

• Resolve timekeeping discrepancies and validate employee hours prior to payroll review and processing

• Collaborate with managers and workforce teams to improve scheduling effectiveness and service delivery outcomes

• Participate in workforce planning meetings, training sessions and continuous improvement initiatives

• Provide basic user support and guidance related to scheduling systems and processes

What you'll bring

Experience

• 1+ years of experience in workforce scheduling, staffing coordination or workforce management systems required

• Knowledge of employee scheduling processes and timekeeping administration required

• Experience using workforce management or scheduling software required

• Knowledge of healthcare staffing operations preferred

• Experience supporting healthcare organizations or hospital environments preferred

• Knowledge of workforce forecasting, staffing optimization and reporting preferred

Education

• Bachelor’s degree in business administration, Data Management or a related field required

Certifications

• United Kingdom Group Workforce Management (UKG) Certification preferred

Key skills

• Workforce scheduling and staff planning

• Timekeeping and payroll preparation support

• Workforce management systems

• Data analysis and reporting

• Attention to detail

• Problem-solving and decision-making

• Communication and stakeholder collaboration

• Continuous improvement mindset

• Microsoft Office applications

What we offer

• Comprehensive HMO medical coverage, retirement plan and group life and accident insurance

• One-time Work from Home allowance, connectivity allowance and wellness allowance

• Paid vacation and sick leave

• Government-mandated benefits: SSS, PhilHealth and Pag-IBIG contributions

• Flexible working model based on role and business need

• Mission-driven culture events, outreach and service opportunities

• Learning and development programs, mentorship and career growth pathways

• Collaborative office spaces and engagement activities