Scheduling Expert (US Nursing Workforce)

Michael Page; Taguig; Hybrid; PHP 480,000 - 720,000; Full time

Benefits offered by this job

Hands-on training during first three 月

Work-from-home allowance

Hybrid work after training

Collaboration with international teams

Job summary

Michael Page is seeking a Centralized Scheduling Expert in the Philippines to optimize staff schedules and timekeeping. You will serve as a subject matter expert, escalating complex issues and partnering with leaders to ensure proper coverage across facilities.

The role emphasizes healthcare staffing, data-driven reporting, and continuous improvement, with a transition to a hybrid work setup after an initial training period.

Qualifications

• Bachelor's degree in Business, Data Management, or related field.
• 3+ years of experience in staffing, workforce management, scheduling, or timekeeping.
• Experience with UKG or similar scheduling systems.
• Healthcare environment experience is advantageous.

Responsibilities

• Create, maintain, and optimise staff schedules within workforce management systems.
• Partner with operational leaders to ensure appropriate staffing coverage based on projected needs.
• Review and maintain employee timekeeping records, ensuring compliance with policies and procedures.
• Evaluate and process schedule-related requests, including shift changes, preferences, and leave requests.
• Monitor scheduling gaps and proactively support coverage planning.
• Prepare and distribute staffing, scheduling, and workforce reports.
• Support onboarding, training, and mentoring of scheduling coordinators.
• Develop and maintain scheduling documentation, workflows, and standard operating procedures.
• Serve as an escalation point for complex scheduling and workforce management concerns.
• Collaborate with stakeholders across departments to improve scheduling efficiency and workforce outcomes.
• Participate in continuous improvement initiatives related to scheduling operations and workforce planning.

Skills

Stakeholder management

Communication skills

Analytical skills

Reporting capabilities

Problem solving

Education

Bachelor's degree in Business, Data Management, or related field

Tools

UKG

Job description

• This role offers growth as a scheduling expert working with global teams.
• This role supports healthcare staffing through scheduling and coverage planning.

About Our Client

Our client is a well-established global healthcare organisation delivering essential patient care services across multiple facilities. Through its shared services operations in the Philippines, the organisation supports critical workforce scheduling and staffing functions that help ensure healthcare teams are properly resourced to provide quality care.

Job Description

As a Centralized Scheduling Expert, you will serve as a subject matter expert within the scheduling function and act as a key escalation point for complex workforce scheduling and timekeeping matters. Key responsibilities include:

• Create, maintain, and optimise staff schedules within workforce management systems
• Partner with operational leaders to ensure appropriate staffing coverage based on projected needs
• Review and maintain employee timekeeping records, ensuring compliance with policies and procedures
• Evaluate and process schedule-related requests, including shift changes, preferences, and leave requests
• Monitor scheduling gaps and proactively support coverage planning
• Prepare and distribute staffing, scheduling, and workforce reports
• Support onboarding, training, and mentoring of scheduling coordinators
• Develop and maintain scheduling documentation, workflows, and standard operating procedures
• Serve as an escalation point for complex scheduling and workforce management concerns
• Collaborate with stakeholders across departments to improve scheduling efficiency and workforce outcomes
• Participate in continuous improvement initiatives related to scheduling operations and workforce planning

The Successful Applicant

• Bachelor's degree in Business, Data Management, or a related field (non-negotiable)
• Minimum 3 years of experience in staffing, workforce management, scheduling, or timekeeping
• Hands-on experience using workforce management platforms such as UKG or similar scheduling systems
• Strong understanding of timekeeping processes and schedule administration
• Experience managing complex scheduling requirements across large workforces
• Excellent stakeholder management and communication skills
• Strong analytical, reporting, and problem-solving capabilities
• Advanced organisational skills with high attention to detail
• Experience within a healthcare environment is advantageous
• UKG certification is preferred or willingness to obtain certification after hire

What's on Offer

• Be part of a collaborative team based in the heart of BGC
• Receive hands-on training and support during your first three months
• Transition to a hybrid work setup after training, offering the best of both office collaboration and remote flexibility
• Work closely with local and international stakeholders in a 24/7 healthcare environment
• Benefit from a work-from-home allowance to help build an efficient and productive home workstation
• Enjoy a predictable hybrid arrangement with around 10 office days per month