Global Healthcare Scheduling Optimization Lead

Bon Secours Mercy Health; Metro Manila; On-site; PHP 1,800,000 - 3,000,000; Full time

Benefits offered by this job

HMO coverage

Retirement plan

WFH allowance

Wellness allowance

Paid leave

Social benefits

Flexible work model

Career development

Office engagement

Job summary

Bon Secours Mercy Health Global Business Services – Manila is seeking a Healthcare Workforce Scheduling Optimization Manager to lead centralized scheduling and workforce optimization across the ROC. You will partner with nursing, clinical and operational leaders to improve staffing efficiency and service delivery.

The role requires 7+ years in workforce management or healthcare scheduling, with strong leadership and analytics capabilities, and a focus on continuous improvement and

Qualifications

• Bachelor's degree required.
• 7+ years in workforce management or scheduling.
• Experience with workforce analytics.

Responsibilities

• Lead ROC and centralized scheduling operations, ensuring consistent service delivery and alignment with goals.
• Develop scheduling teams focusing on productivity, quality and engagement.
• Oversee staffing allocation, capacity planning and resource management.
• Collaborate with nursing and operational leaders on forecasting and staffing strategies.
• Monitor KPIs, SLAs and operational metrics to drive performance.
• Lead process improvements for standardization, automation and technology optimization.

Skills

Workforce planning

Forecasting

Staffing operations

Scheduling operations

Healthcare operations

Leadership

Analytics

Process improvement

Stakeholder management

Change management

Education

Bachelor's degree in Business Administration, Statistics, Mathematics, Industrial Engineering, Healthcare Administration, Management

Tools

UKG Workforce Management

Job description

Bon Secours Mercy Health Global Business Services – Manila is seeking a Healthcare Workforce Scheduling Optimization Manager to lead centralized scheduling and workforce optimization across the ROC. You will partner with nursing, clinical and operational leaders to improve staffing efficiency and service delivery.

The role requires 7+ years in workforce management or healthcare scheduling, with strong leadership and analytics capabilities, and a focus on continuous improvement and