[Night Shift | Hybrid] Healthcare Workforce Scheduling Optimization Manager

Bon Secours Mercy Health; Metro Manila; On-site; PHP 1,800,000 - 3,000,000; Full time

Benefits offered by this job

HMO coverage

Retirement plan

WFH allowance

Wellness allowance

Paid leave

Social benefits

Flexible work model

Career development

Office engagement

Job summary

Bon Secours Mercy Health Global Business Services – Manila is seeking a Healthcare Workforce Scheduling Optimization Manager to lead centralized scheduling and workforce optimization across the ROC. You will partner with nursing, clinical and operational leaders to improve staffing efficiency and service delivery.

The role requires 7+ years in workforce management or healthcare scheduling, with strong leadership and analytics capabilities, and a focus on continuous improvement and

Qualifications

• Bachelor's degree required.
• 7+ years in workforce management or scheduling.
• Experience with workforce analytics.

Responsibilities

• Lead ROC and centralized scheduling operations, ensuring consistent service delivery and alignment with goals.
• Develop scheduling teams focusing on productivity, quality and engagement.
• Oversee staffing allocation, capacity planning and resource management.
• Collaborate with nursing and operational leaders on forecasting and staffing strategies.
• Monitor KPIs, SLAs and operational metrics to drive performance.
• Lead process improvements for standardization, automation and technology optimization.

Skills

Workforce planning

Forecasting

Staffing operations

Scheduling operations

Healthcare operations

Leadership

Analytics

Process improvement

Stakeholder management

Change management

Education

Bachelor's degree in Business Administration, Statistics, Mathematics, Industrial Engineering, Healthcare Administration, Management

Tools

UKG Workforce Management

Job description

Who we are

At Bon Secours Mercy Health Global Business Services – Manila, we believe your best is yet to come. Based in the Philippines, we partner with U.S.-based teams and leaders to deliver strategic insights, operational excellence and specialized expertise that advance our Mission. Join us in celebrating the human side of healthcare and be part of a global team dedicated to delivering meaningful impact.

Healthcare Workforce Scheduling Optimization Manager

The Healthcare Workforce Scheduling Optimization Manager is responsible for leading workforce planning, centralized nursing scheduling and resource optimization strategies that support efficient staffing operations across Bon Secours Mercy Health.

Operating within a Global Business Services environment, this role provides strategic and operational leadership for the Resource Optimization Center (ROC) and centralized scheduling functions. The Manager partners with nursing, clinical and operational leaders to optimize workforce utilization, improve scheduling effectiveness, enhance service delivery and drive continuous improvement across supported healthcare operations.

What you'll do

• Lead the Resource Optimization Center (ROC) and centralized scheduling operations to ensure consistent service delivery, operational excellence and alignment with organizational goals.

• Manage and develop scheduling teams by driving productivity, quality, employee engagement and service performance.

• Oversee workforce optimization initiatives including staffing allocation, scheduling, capacity planning and resource management.

• Collaborate with nursing leadership and operational stakeholders to support workforce forecasting, labor planning and enterprise staffing strategies.

• Monitor and improve workforce performance through key performance indicators (KPIs), service level agreements (SLAs) and operational metrics.

• Analyze workforce data and operational trends to identify opportunities for increased efficiency, improved staffing outcomes and enhanced resource utilization.

• Provide leadership reporting, workforce insights and recommendations that support informed decision-making.

• Lead process improvement initiatives focused on standardization, automation, workflow enhancement and technology optimization.

• Support organizational transformation efforts by implementing best practices and sustainable operational improvements.

• Partner with clinical, operational, human resources and finance leaders to align workforce strategies with organizational priorities.

• Ensure compliance with organizational policies, labor guidelines, operational standards and quality requirements.

• Oversee audits, documentation, reporting and quality assurance processes to support operational integrity and regulatory compliance.

• Address operational issues and implement corrective actions to minimize risk and maintain service continuity.

• Foster strong collaboration across domestic and global teams to ensure effective workforce management and scheduling support.

What you'll bring

Experience

• 7+ years of relevant experience in workforce management, staffing operations, scheduling operations, healthcare operations, Business Process Outsourcing (BPO), Global Business Services (GBS) or shared services environments required.

• Leadership experience managing workforce, scheduling or operational teams required.

• Experience driving workforce optimization, labor planning, staffing allocation and operational performance improvement initiatives required.

• Experience leveraging workforce analytics and operational data to support decision-making and strategic planning required.

• Experience supporting hospital operations or healthcare environments preferred.

• Experience with workforce planning methodologies, labor optimization strategies and operational forecasting preferred.

• Experience with workforce management and scheduling technologies preferred.

• Experience working within a matrixed, service-oriented organization preferred.

Education

• Bachelor's degree in Business Administration, Statistics, Mathematics, Industrial Engineering, Healthcare Administration, Management or a related field required.

Licensure

• Registered Nurse (RN) preferred.

Certifications

• UKG Workforce Management Certification (UKG) preferred.

Skills and Knowledge

• Workforce planning and forecasting

• Workforce optimization and labor management

• Nursing and healthcare scheduling operations

• Capacity planning and resource allocation

• Performance management and workforce analytics

• Process improvement and operational excellence

• Scheduling technology and workforce management systems

• Leadership, coaching and team development

• Stakeholder management and cross-functional collaboration

• Continuous improvement and change management

What we offer

• Comprehensive HMO medical coverage, retirement plan and group life and accident insurance

• One-time Work From Home allowance, connectivity allowance and wellness allowance

• Paid vacation and sick leave

• Government-mandated benefits: SSS, PhilHealth and Pag-IBIG contributions

• Flexible working model based on role and business need

• Mission-driven culture events, outreach and service opportunities

• Learning and development programs, mentorship and career growth pathways

• Collaborative office spaces and engagement activities

Benefits may vary based on employment terms and role.