Workflow & Documentation Governance Specialist

Lean Solutions Group; Makati; On-site; PHP 360,000 - 540,000; Full time

Job summary

Lean Solutions Group (LSG) is a next-generation solutions provider shaping efficiency through AI-driven automation and governance. The Process Governance Operator role supports the SSC process governance model by maintaining documentation visibility and updating governance trackers across operational areas.

Under the Process Governance Lead, you will help ensure documentation accuracy, standardization, and timely workflow transitions while identifying gaps and escalating risks to keep projects

Qualifications

• Bachelor’s degree in Industrial Engineering or related technical/business field preferred.
• Basic to solid understanding of process governance, documentation lifecycle management (SOPs, WIs, workflows), and operational procedures within an SSC or logistics environment.
• Proficiency in technical writing, document control, project/tracker maintenance, and translating ground-level findings into process updates.
• Exceptional organizational skills, high attention to detail, and ability to manage multiple tracking matrices and deadlines.
• Analytical and QA mindset to identify missing information, gaps, and inconsistencies and translate findings into actions.
• Strong written and verbal English communication with cross-functional teams, clear updates, and escalation routing.
• Proactive, adaptable and open to feedback in a fast-paced setting.

Responsibilities

• Maintain documentation inventories, review schedules, ownership tracking, due dates, and pending actions.
• Verify SOPs, WIs, and supporting materials are accessible, standardized, and properly identified.
• Follow up on pending documentation reviews, approvals, updates, and maintain audit-ready evidence.
• Identify and report missing, outdated, incomplete, orphaned, duplicated, or improperly stored documents to the Process Governance Lead.
• Log and route process standardization opportunities through governance pathways.
• Update governance, documentation, and SSC project trackers with current statuses, owners, deadlines, and pending deliverables.
• Collaborate with QA to track insights and recommendations and convert findings into actionable tasks.
• Maintain traceability and evidence for all completed activities and status updates.
• Highlight recurring operational gaps, bottlenecks, delays, or trends to the Process Governance Lead.
• Support workflow readiness reviews prior to operational transitions and handoffs.
• Track pending requirements, dependencies, and expedite unresolved transition risks.
• Maintain supporting evidence and real-time status updates for readiness activities.
• Execute governance activities within deadlines and quality standards.
• Follow up with stakeholders for information, approvals, and pending actions.
• Escalate delays, risks, or blockers using established paths.
• Perform hands-on operational tasks to support continuity and improvement opportunities.

Skills

Documentation

Governance

Organization

Attention to detail

Communication

Adaptability

Analytical mindset

Education

Bachelor’s degree in Industrial Engineering or related field

Tools

None

Job description

Lean Solutions Group (LSG) is a next-generation solutions provider shaping efficiency through AI-driven automation and governance. The Process Governance Operator role supports the SSC process governance model by maintaining documentation visibility and updating governance trackers across operational areas.

Under the Process Governance Lead, you will help ensure documentation accuracy, standardization, and timely workflow transitions while identifying gaps and escalating risks to keep projects