Process Documentation & ISO Compliance Specialist

pinnacle intelligence ltd

Muntinlupa

On-site

PHP 420,000 - 540,000

Full time

14 days+

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Pinnacle Intelligence is seeking a Documentation Specialist to develop and maintain SOPs, process documents, and governance artifacts for the Operations - Transitions team. The role collaborates with Quality, Compliance, and Business Development to ensure clarity and audit readiness.

Your work will drive ISO compliance efforts, support audit preparations, and contribute to client-ready documentation for proposals and solutions.

Qualifications

Bachelor's degree in business, management, engineering, or a related field.
3–5 years of experience in process documentation, SOP development, or quality/compliance.
Strong experience in developing SOPs, policies, and process documentation.
Ability to map processes and create user-friendly flows and diagrams.
Understanding of document control and governance practices.

Responsibilities

Create, maintain, and improve SOPs, work instructions, process manuals, and policies.
Gather information from process owners and SMEs to document current and future-state processes.
Translate complex requirements into structured, user-friendly documentation.
Ensure documentation is accurate, current, and aligned with business processes.
Establish version control, ownership, review cycles, and change history.
Design process flows and diagrams to visualize current and future-state processes.
Support ISO compliance, audits, and certification activities.