Global Service Operations Process Documentation Leader

Schneider Electric; Philippines; Hybrid; PHP 1,800,000 - 2,800,000; Full time

Benefits offered by this job

Global exposure

Job summary

Schneider Electric is seeking a Services Operations Process Documentation Leader to define, document, and continuously improve global operational processes. You will partner with Global Process Owners and SMEs to ensure processes are documented, governed, communicated, and improved across regions.

The role focuses on building a global documentation framework, governance, training, and driving process maturity and ISO readiness while leveraging digital solutions and AI-enabled approaches.

Qualifications

• Bachelor's degree in Engineering, Business, Operations Management, or related field.
• 10+ years of experience in service operations, project environments, engineering, or operational excellence roles.
• Experience in process improvement, process mapping, value stream analysis, and process documentation.
• Experience working in global and matrix organizations with stakeholders across multiple countries and time zones.
• Strong understanding of quality management systems and process governance frameworks.
• Experience conducting audits, compliance reviews, or process adherence assessments.

Responsibilities

• Build and maintain the Service Operations process architecture and documentation framework.
• Facilitate process mapping workshops with global stakeholders.
• Create clear, consistent, and high-quality process documentation.
• Manage document governance, version control, and change management.
• Ensure alignment across end-to-end operational processes.
• Develop and deploy process maturity assessments.
• Conduct reviews to measure adherence to documented processes.
• Identify process gaps and drive corrective action plans.
• Support quality and compliance initiatives, including ISO readiness.
• Provide recommendations to improve operational effectiveness and consistency.
• Train Process Owners and Subject Matter Experts on documentation standards and governance.
• Build and maintain a global process documentation community.
• Promote sharing of best practices across countries and regions.
• Track and report process improvement initiatives and benefits.
• Drive simplification through digital solutions, automation, and AI-enabled approaches.

Skills

Process Excellence

Process Documentation & Governance

Process Mapping

Quality Management Systems

Continuous Improvement

Audit & Compliance

Change Management

Stakeholder Management

Training & Facilitation

Written Communication

Analytical Thinking

Digital & AI Mindset

Education

Bachelor's degree in Engineering, Business, Operations Management, or related field

Tools

Process mapping tools

Workflow tools

ERP platforms

Enterprise service management

Job description

Schneider Electric is seeking a Services Operations Process Documentation Leader to define, document, and continuously improve global operational processes. You will partner with Global Process Owners and SMEs to ensure processes are documented, governed, communicated, and improved across regions.

The role focuses on building a global documentation framework, governance, training, and driving process maturity and ISO readiness while leveraging digital solutions and AI-enabled approaches.