Ops Documentation & Onboarding Project Specialist

Arcadis; Manila; Presencial; PHP 720.000 - 1.200.000; Jornada completa

Descripción de la vacante

Arcadis is seeking an Operations Documentation & Project Specialist to drive operational efficiency by creating clear SOPs, maintaining standardized process documentation, and coordinating service onboarding to ensure on-time delivery.

You will partner with service desk teams, process owners, and quality specialists to validate workflows, track milestones, and support governance as the GSO scope expands globally.

Formación

• Minimum of 3 years of experience in operational documentation, service onboarding and project coordination.
• Experience in process governance and continuous improvement within multinational settings.
• Experience in Shared Services Center and 24x7 shift including weekends/holidays.
• Strong analytical and communication skills with the ability to influence stakeholders.
• Familiarity with IT service management concepts, SLAs and KPIs.

Responsabilidades

• Create, maintain, and regularly update SOPs and process documentation.
• Coordinate onboarding of IT support processes and tools for smooth service operations.
• Assist in audits, document findings, and follow up on adherence actions.
• Document onboarding procedures and update operational materials for new capabilities.
• Track deliverables, risks, milestones; support governance as the scope grows.

Conocimientos

Analytical skills

Communication

Stakeholder management

Project coordination

Process governance

Data analysis

Team collaboration

Educación

Bachelor's Degree in Business, Operations Management, or Information Technology

Herramientas

MS Office

Power BI

Descripción del empleo

Arcadis is seeking an Operations Documentation & Project Specialist to drive operational efficiency by creating clear SOPs, maintaining standardized process documentation, and coordinating service onboarding to ensure on-time delivery.

You will partner with service desk teams, process owners, and quality specialists to validate workflows, track milestones, and support governance as the GSO scope expands globally.