Process Improvement Specialist

PM Consulting; Philippines; On-site; PHP 520,000 - 760,000; Full time

Job summary

PM Consulting is seeking a seasoned Process Analyst to map and document current-state processes across workflows, controls, and dependencies. You will collaborate with stakeholders and SMEs to capture requirements, inputs, outputs, and operational considerations.

In this role, you will identify gaps, risks, and opportunities for standardization and support the design of future-state processes, SOPs, and training materials to enable smooth knowledge transfer.

Qualifications

• Bachelor's degree in Business Administration, Healthcare Administration, Operations, Education, or related field.
• 4+ years of experience in process analysis, operations, or documentation.
• Experience in process mapping, workflow documentation, and business process analysis.
• Proven experience developing SOPs, work instructions, training materials, and knowledge assets.

Responsibilities

• Map and document current-state processes, including workflows, activities, controls, and dependencies.
• Collaborate with stakeholders and SMEs to gather requirements, inputs and outputs.
• Identify gaps, risks and opportunities for improvement and standardization.
• Support design of future-state processes, including workflows and handoffs.
• Ensure process documentation aligns with global standards and naming conventions.
• Develop SOPs, work instructions, process docs, and job aids.
• Create training materials and knowledge resources for onboarding.
• Document controls, risks, and compliance for governance and audit readiness.
• Maintain process repositories with version control and updates.
• Partner with Design, Build, Transition teams to ensure readiness.
• Review documentation for accuracy and escalate gaps.

Skills

Process mapping

Documentation

SOP development

Training materials

Stakeholder collaboration

Education

Bachelor's degree in Business Administration, Healthcare Administration, Operations, Education, or related field

Job description

Key Responsibilities:

• Map and document current-state processes, including workflows, activities, controls, and dependencies.
• Collaborate with stakeholders and subject matter experts (SMEs) to gather process requirements, inputs, outputs, and operational considerations.
• Identify process gaps, inefficiencies, risks, and opportunities for improvement and standardization.
• Support the design of future-state processes, including workflows, roles, handoffs, and service delivery models.
• Ensure process documentation aligns with global standards, frameworks, taxonomy, and naming conventions.
• Develop and maintain standard operating procedures (SOPs), work instructions, process documentation, and job aids.
• Create training materials and knowledge resources to support onboarding and knowledge transfer.
• Document process controls, risks, and compliance requirements to ensure governance and audit readiness.
• Maintain accurate and organized process repositories, including version control and documentation updates.
• Partner with Design, Build, and Transition teams to ensure processes and documentation are implementation-ready.
• Review documentation for accuracy, completeness, and consistency, and escalated identified gaps for resolution.

Qualifications:

• Bachelor's degree in Business Administration, Healthcare Administration, Operations, Education, or a related field.
• 4+ years of experience in process analysis, operations, transformation, documentation, or shared services.
• Experience in process mapping, workflow documentation, and business process analysis.
• Proven experience developing SOPs, work instructions, training materials, and knowledge assets.
• Experience supporting process improvement, transformation, migration, or transition initiatives.