WordPress & Hosting Support Specialist

Web.com Canada, Inc.

Cebu City

In loco

PHP 279.000 - 446.000

Tempo pieno

5 giorni fa

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Descrizione del lavoro

Network Solutions is seeking a technically adept support specialist in Cebu City to diagnose issues across WordPress and hosting environments, perform migrations, and guide customers through complex configurations. You will troubleshoot PHP, MySQL, DNS, SSL, and CMS-related problems while documenting steps and collaborating with colleagues.

The role requires clear customer communication, the ability to explain technical concepts in plain language, and ongoing learning of hosting technologies to

Competenze

Ability to diagnose website, hosting, and application issues across WordPress and CMS platforms.
Experience reviewing wp-config.php, .htaccess, and related files.
Strong communication to translate technical solutions for customers.
Familiarity with migrations between hosting environments.

Mansioni

Diagnose and resolve website, hosting, and application issues across WordPress and other CMS platforms.
Perform website migrations between hosting environments and verify SSL, DNS, and redirects.
Conduct technical consultations with customers via tickets, email, or calls.
Document troubleshooting steps and escalate when needed.
Maintain up-to-date knowledge of web technologies and hosting practices.

Conoscenze

WordPress troubleshooting

PHP debugging

MySQL databases

DNS/SSL configuration

Customer communication

Strumenti

FTP/SFTP

File managers

Debugging tools

Server logs

Descrizione del lavoro

The role requires clear customer communication, the ability to explain technical concepts in plain language, and ongoing learning of hosting technologies to

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