WordPress & Hosting Support Specialist

Newfold Digital; Philippines; In loco; PHP 446.000 - 837.000; Tempo pieno

Vantaggi offerti da questo lavoro

Work-life balance

HMO benefits

Generous vacation policy

Descrizione del lavoro

Network Solutions, a Newfold Digital brand, seeks an experienced technical support specialist to diagnose and resolve website, hosting, and application issues across WordPress and other CMS platforms. You will handle migrations, debugging, and configuration tasks while communicating clearly with customers and internal teams.

You will work with PHP, HTML, CSS, MySQL, DNS, SSL, and FTP/SFTP to ensure secure and smooth operations.

Competenze

• Strong WordPress troubleshooting skills and solid knowledge of PHP, HTML, CSS, and databases.
• Excellent customer service and clear communication with customers and internal teams.
• Ability to diagnose issues across hosting, DNS, SSL, and migrations with methodical troubleshooting.

Mansioni

• Diagnose and resolve website, hosting, and application issues across WordPress and other CMS platforms.
• Investigate PHP errors, memory issues, version conflicts, and configuration problems; apply code/config changes as needed.
• Review and modify files like wp-config.php and .htaccess; review logs and server responses for failures.
• Work with MySQL databases, connections, tables, and permissions via FTP/SFTP.
• Troubleshoot DNS, SSL certificates, redirects, and HTTPS configurations; identify source of issues.
• Perform website migrations between hosting environments and verify SSL, DNS, and redirects.
• Maintain documentation of troubleshooting steps, customer communication, and resolutions.
• Communicate technical findings clearly to customers and escalate when necessary.

Conoscenze

WordPress troubleshooting

Customer service

Technical problem solving

Communication

Multitasking

Strumenti

PHP

HTML

CSS

MySQL

DNS

SSL

FTP/SFTP

Web hosting

Descrizione del lavoro

Network Solutions, a Newfold Digital brand, seeks an experienced technical support specialist to diagnose and resolve website, hosting, and application issues across WordPress and other CMS platforms. You will handle migrations, debugging, and configuration tasks while communicating clearly with customers and internal teams.

You will work with PHP, HTML, CSS, MySQL, DNS, SSL, and FTP/SFTP to ensure secure and smooth operations.