Night-Shift WordPress Support Specialist (Onsite Cebu)

J-K Network Services; Cebu City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

Health Insurance (HMO)

Employee Recognition and Rewards

Job summary

A leading support service provider is seeking a WordPress Support Representative to join their team in Cebu City. The role involves responding to customer inquiries and resolving technical issues related to WordPress and web hosting. Candidates must have at least 2 years of customer service experience and a solid understanding of WordPress and troubleshooting techniques. This full-time position offers performance bonuses and night shift work.

Qualifications

• Minimum of 2 years in customer service roles.
• Hands-on experience with WordPress or similar CMS platforms.
• Solid understanding of web hosting environments and basic SEO principles.

Responsibilities

• Respond to customer inquiries via email and chat efficiently.
• Diagnose and resolve technical issues related to WordPress and hosting.
• Mentor new team members by reviewing tickets.

Skills

Customer service

WordPress CMS

Troubleshooting

Understanding of web hosting

Education

High School Diploma or equivalent

Tools

SSH

WP-CLI

DNS management

PHP

Databases

Job description

A leading support service provider is seeking a WordPress Support Representative to join their team in Cebu City. The role involves responding to customer inquiries and resolving technical issues related to WordPress and web hosting. Candidates must have at least 2 years of customer service experience and a solid understanding of WordPress and troubleshooting techniques. This full-time position offers performance bonuses and night shift work.