Wordpress Support

J-K Network Services; Cebu City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

Health Insurance (HMO)

Employee Recognition and Rewards

Job summary

A leading support service provider is seeking a WordPress Support Representative to join their team in Cebu City. The role involves responding to customer inquiries and resolving technical issues related to WordPress and web hosting. Candidates must have at least 2 years of customer service experience and a solid understanding of WordPress and troubleshooting techniques. This full-time position offers performance bonuses and night shift work.

Qualifications

• Minimum of 2 years in customer service roles.
• Hands-on experience with WordPress or similar CMS platforms.
• Solid understanding of web hosting environments and basic SEO principles.
• Solid understanding of web hosting environments and basic SEO principles.
• Proficient in troubleshooting using tools like SSH, WP-CLI, and managing DNS, PHP, and databases.

Responsibilities

• Respond to customer inquiries via email and chat efficiently.
• Diagnose and resolve technical issues related to WordPress and hosting.
• Mentor new team members by reviewing tickets.
• Elevate unresolved problems and suggest improvements to relevant teams.
• Mentor new team members by reviewing tickets and offering guidance on support protocols.

Skills

Customer service

WordPress CMS

Troubleshooting

Understanding of web hosting

Technical troubleshooting

Education

High School Diploma or equivalent

Tools

SSH

WP-CLI

DNS management

PHP

Databases

Job description

On-site - Cebu 1-3 Yrs Exp High/Senior High School Full-time

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Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

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Company Profile: Creative Company is a top-tier European provider specializing in digital solutions that help businesses build and expand their online presence. From cloud hosting to digital marketing services, we equip organizations with the tools they need to thrive in the digital landscape and grow their brand effectively

Position: WordPress Support Representative

Work Schedule: Night Shift

Work Set Up: Onsite

JOB REQUIREMENTS:

• At least a high school diploma or equivalent educational background
• Minimum of 2 years in customer service roles
• Hands-on experience with WordPress or similar CMS platforms (e.g., Joomla, Drupal, Laravel)
• Solid understanding of web hosting environments and basic SEO principles
• Proficient in troubleshooting using tools like SSH, WP-CLI, and managing DNS, PHP, and databases

JOB RESPONSIBILITIES:

• Respond to customer inquiries via email and chat with efficiency and professionalism
• Responsible in diagnosing and resolving technical issues related to WordPress, hosting, and server configurations
• Stay informed about product updates and internal support procedures
• Will elevate unresolved problems and suggest improvements to relevant teams
• Responsible in mentoring new team members by reviewing tickets and offering guidance on support protocols

If the position requires you to work overseas, please be vigilant and beware of fraud. If you encounter an employer who has the following actions during your job search, please report it immediately:

• withholds your ID,
• requires you to provide a guarantee or collects property,
• forces you to invest or raise funds,
• collects illicit benefits,
• or other illegal situations.

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