With PHP 30,000 Joining Bonus* | Customer Service Representative

Accenture; Mandaluyong; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

HMO coverage from day 1

Allowances and company bonuses

Performance incentives

Company-sponsored training and upskll

Paid Sick and Vacation Leaves

Job summary

Accenture is hiring a Customer Service Representative to provide customer service support in line with specified SLAs and quality standards. The role focuses on resolving customer inquiries promptly while maintaining high call quality across shifts in a full-time onsite capacity.

The ideal candidate has at least 6 months of BPO experience, is an Open HS or SHS graduate, and is willing to work in Boni, Mandaluyong City. Candidates must be adaptable to shifting schedules including holidays.

Qualifications

• Open HS graduates or SHS graduates with at least 6 months of BPO experience.
• Willing to work full-time onsite in Boni, Mandaluyong City.
• Amenable to shifting schedules and holiday work.

Responsibilities

• CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.

Skills

BPO experience

Job description

Join Accenture and be part of a team that's helping organizations innovate, adapt, and reinvent the future.

What's in it for you?

Start your Accenture journey and enjoy a wide range of benefits and perks, including:

• HMO coverage (medical, dental, mental health) from day 1 of employment*

• Allowances, company bonuses, and performance incentives*

• Company-sponsored training, upskilling and certification*

• Paid Sick and Vacation Leaves*

As a Customer Service Representative, your responsibilities will include:

CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.

About You:

The ideal candidate will have the following skills and experience:

• Open HS graduates (old curriculum) and SHS graduates with at least 6 months of BPO experience.

• Willing to work full-time onsite in Boni, Mandaluyong City

• Amenable to shifting schedules and holiday work.

*Terms and conditions apply