With Up to PHP 30K Joining Bonus* | Customer Support Associate - Retail

Accenture; Mandaluyong; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

HMO coverage from day 1

Allowances and performance incentives

Company-sponsored training and upskll

Paid Sick and Vacation Leaves

Job summary

Accenture is hiring a Customer Service Representative to join our team in Boni, Mandaluyong City, Philippines. The role focuses on delivering quality customer service support aligned with defined SLAs, resolving customer issues promptly and maintaining high satisfaction.

Open HS/SHS graduates with at least 6 months BPO experience are welcome. You will work full-time onsite, with shifting schedules and holiday coverage. Comprehensive benefits, bonuses, and trainings are offered.

Qualifications

• 6 months of BPO experience or more
• Background in handling retail accounts is an advantage
• Strong communication skills are required
• Willing to work full-time onsite in Boni, Mandaluyong City

Responsibilities

• Provide customer service support per scope of work and service levels; ensure call quality and meet quantitative standards.
• Resolve customer inquiries in a timely fashion and maintain high customer satisfaction.
• Work with shifting schedules and holiday coverage as needed.

Skills

BPO experience

Strong communication

Retail account familiarity

Job description

Join Accenture and be part of a team that's helping organizations innovate, adapt, and reinvent the future.

What's in it for you?

Start your Accenture journey and enjoy a wide range of benefits and perks, including:

• HMO coverage (medical, dental, mental health) from day 1 of employment*

• Allowances, company bonuses, and performance incentives*

• Company-sponsored training, upskilling and certification*

• Paid Sick and Vacation Leaves*
  

As a Customer Service Representative, your responsibilities will include:

CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.

About You:

The ideal candidate will have the following skills and experience:

• Open HS graduates (old curriculum) and SHS graduates with at least 6 months of BPO experience.

• Background in handling retail account is an advantage

• Strong communication skills.

• Willing to work full-time onsite in Boni, Mandaluyong City

• Amenable to shifting schedules and holiday work.

*Terms and conditions apply