Customer Support Representative | Cubao and Mandaluyong Sites

Accenture; Metro Manila; On-site; PHP 290,000 - 402,000; Full time

Benefits offered by this job

HMO coverage from day 1

Bonuses and incentives

Training and certifications

Paid sick and vacation leaves

Job summary

Accenture is seeking a Customer Service Representative to deliver high-quality support on-site in Cubao and Mandaluyong. You will handle customer inquiries in line with SLAs and strive for quick, effective resolutions while maintaining professional communication.

Ideal candidates have at least 1 year in a BPO environment, excellent communication skills, and flexibility to work shifts including holidays. Open to college graduates or those who completed part of their studies.

Qualifications

• Open to college graduates or those who completed at least 1 year of college.
• At least 1 year of BPO work experience.
• Willing to work full-time onsite in Cubao and Mandaluyong (Boni).
• Strong communication skills.
• Able to work shifting schedules and holidays.

Responsibilities

• Provide customer service support per scope and SLAs, ensuring call quality.
• Resolve customer issues promptly and professionally.

Skills

Communication skills

Customer Service

BPO experience

Education

College education

Job description

Join Accenture and be part of a team that's helping organizations innovate, adapt, and reinvent the future.

What's in it for you?

Start your Accenture journey and enjoy a wide range of benefits and perks, including:

• HMO coverage (medical, dental, mental health) from day 1 of employment*

• Allowances, company bonuses, and performance incentives*

• Company-sponsored training, upskilling and certification*

• Paid Sick and Vacation Leaves*
  

As a Customer Service Representative, your responsibilities will include:

CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.

About You:

• Open to college graduates or college undergraduates who completed at least 1st year in college

• Must have at least 1 yr BPO work experience

• Willing to work full-time onsite in both Cubao and Mandaluyong (Boni).

• Strong communication skills

• Amenable to shifting schedules and holiday work