Customer Support Representative - Retail Account | Up to PHP 30K Joining Bonus*

Accenture; Mandaluyong; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

HMO coverage (medical, dental, mental)

Allowances and bonuses

Company-sponsored training and upsklll

Paid Sick and Vacation Leaves

Job summary

Accenture in the Philippines is hiring a Customer Service Representative to deliver superior customer support. The role emphasizes call quality, adherence to service levels, and timely issue resolution as part of a dynamic BPO environment.

The ideal candidate has at least 6 months of BPO experience, strong communication skills, and is willing to work full-time onsite in Boni, Mandaluyong City. Benefits include HMO, bonuses, and training opportunities.

Qualifications

• Open HS graduates (old curriculum) and SHS graduates with at least 6 months of BPO experience.
• Background in handling retail account for cosmetics is an advantage.
• Strong communication skills.
• Willing to work full-time onsite in Boni, Mandaluyong City.

Responsibilities

• CSR responsibilities include providing customer service support according to scope of work and service level requirements.
• Ensure call quality and quantitative standards are observed in meeting customer care needs.
• Resolve issues in a timely fashion.

Skills

Strong communication skills

BPO experience

Onsite work readiness

Education

HS graduate (old curriculum)

SHS graduate with BPO experience

Job description

Join Accenture and be part of a team that's helping organizations innovate, adapt, and reinvent the future.

What's in it for you?

Start your Accenture journey and enjoy a wide range of benefits and perks, including:

• HMO coverage (medical, dental, mental health) from day 1 of employment*

• Allowances, company bonuses, and performance incentives*

• Company-sponsored training, upskilling and certification*

• Paid Sick and Vacation Leaves*
  

As a Customer Service Representative, your responsibilities will include:

CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.

About You:

• Open HS graduates (old curriculum) and SHS graduates with at least 6 months of BPO experience.

• Background in handling retail account for cosmetics is an advantage

• Strong communication skills.

• Willing to work full-time onsite in Boni, Mandaluyong City

• Amenable to shifting schedules and holiday work.

*Terms and conditions apply