Open to Boni and Cubao Sites | Customer Service Representative

Accenture; Philippines; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

HMO from day 1

Allowances & bonuses

Training & certification

Paid sick & vacation leaves

Job summary

Accenture Philippines is hiring a Customer Service Representative to deliver quality customer support, adhere to SLAs, and resolve issues promptly. The role is onsite in Cubao or Mandaluyong.

Open to graduates or undergraduates with at least 1 year of BPO experience; strong communication; willing to work shifting schedules including holidays.

You will receive benefits such as HMO from day 1, allowances and performance incentives, training and certification, and paid sick and vacation leaves.

Qualifications

• Open to college graduates or undergraduates who completed at least 1st year in college.
• Must have at least 1 yr BPO work experience.
• Willing to work full-time onsite in Cubao and Mandaluyong (Boni).

Responsibilities

• CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.

Skills

Strong communication skills

Education

College graduate or undergraduate (with at least 1 year in college)

Job description

Join Accenture and be part of a team that's helping organizations innovate, adapt, and reinvent the future.

What's in it for you?

Start your Accenture journey and enjoy a wide range of benefits and perks, including:

• HMO coverage (medical, dental, mental health) from day 1 of employment*

• Allowances, company bonuses, and performance incentives*

• Company-sponsored training, upskilling and certification*

• Paid Sick and Vacation Leaves*

As a Customer Service Representative, your responsibilities will include:

CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.

About You:

• Open to College graduates or undergraduates who completed at least 1st year in college

• Must have at least 1 yr BPO work experience

• Willing to work full-time onsite in both Cubao and Mandaluyong (Boni).

• Strong communication skills

• Amenable to shifting schedules and holiday work