Wintel Support Engineer: Data Center & Backup (24/7)

FPT Software; Cebu City; À distance; PHP 240 000 - 400 000; Plein temps

Résumé du poste

FPT Software in Cebu is seeking an L1 IT Support Engineer to sustain a critical enterprise IT environment with focus on Windows Server, Active Directory, and data center operations. The role requires 24/7 coverage and collaboration with onsite and international teams.

You will monitor servers, storage, backups, perform initial triage, escalate to L2/L3 as needed, and maintain clear English documentation and ticket updates.

Responsabilités

• Monitor servers, storage, backups and perform initial triage.
• Escalate to L2/L3 as needed.
• Maintain clear English documentation and ticket updates.

Description du poste

FPT Software in Cebu is seeking an L1 IT Support Engineer to sustain a critical enterprise IT environment with focus on Windows Server, Active Directory, and data center operations. The role requires 24/7 coverage and collaboration with onsite and international teams.

You will monitor servers, storage, backups, perform initial triage, escalate to L2/L3 as needed, and maintain clear English documentation and ticket updates.