24 7 Wintel Support Engineer — Data Center And Backup

FPT Software; Cebu City; Remote; PHP 240,000 - 400,000; Full time

Job summary

FPT Software in Cebu is seeking an L1 IT Support Engineer to sustain a critical enterprise IT environment with focus on Windows Server, Active Directory, and data center operations. The role requires 24/7 coverage and collaboration with onsite and international teams.

You will monitor servers, storage, backups, perform initial triage, escalate to L2/L3 as needed, and maintain clear English documentation and ticket updates.

Responsibilities

• Monitor servers, storage, backups and perform initial triage.
• Escalate to L2/L3 as needed.
• Maintain clear English documentation and ticket updates.

Job description

Job Description:

FPT Software is seeking an L1 IT Support Engineer to sustain a critical enterprise IT environment with a focus on Windows Server, Active Directory, and data center operations. The role requires 24/7 coverage and remote troubleshooting across global incidents, working with onsite and international teams.

You will monitor servers, storage, backups, and perform initial triage, escalating to L2/L3 as needed, while keeping clear English documentation and ticket updates.