L1 Wintel Support Engineer

FPT Software; Cebu City; On-site; PHP 300,000 - 540,000; Full time

Job summary

FPT Software is seeking an L1 IT Support Engineer to support a critical enterprise IT environment. You will handle daily operations across Windows Server, Active Directory, and data center monitoring, with a focus on remote troubleshooting and coordination.

The role requires 1+ year experience in Wintel and IT infrastructure, plus familiarity with ITSM tools and monitoring platforms. In a 24/7 CAM, you will work closely with internal teams and vendors to ensure seamless incident resolution.

Qualifications

• 1 year of experience in Wintel and Active Directory environments.
• Proficiency with Windows Server 2016/2019/2022 and basic GPO/permissions.
• Familiarity with DNS/DHCP and data center monitoring concepts.

Responsibilities

• Engage in 24/7 shift rotations in a support model.
• Provide remote and on-site assistance for Windows Server, Active Directory, and end-user systems.
• Monitor server/storage infrastructure and coordinate with teams for incident resolution.

Skills

Wintel expertise

Active Directory

Windows Server

Tools

ServiceNow

Zabbix

SolarWinds

PRTG

Job description

Job Description:

Work Schedule

Rotational (24/7 Operations)

Work Location

Cebu IT Park or Paseo, Makati

Job Summary

We are looking for an L1 IT Support Engineer to support a critical enterprise IT environment. This role focuses on daily operations across:

• Wintel (Windows Server, Active Directory)
• Data Center operations (remote monitoring & coordination)
• Backup systems (monitoring and troubleshooting)

Job Responsibilities

• Work in a 24/7 support model (Shift Rotation).
• Support operations aligned with customer business hours in CET time zone .
• Provide remote support for Windows Server, Active Directory, and end-user systems.
• Monitor infrastructure (Server and Storage).
• Perform initial troubleshooting and execute operational tasks based on SOP.
• Monitor and troubleshoot backup jobs; perform restore tasks when required.
• Handle incidents and elevate issues to L2 / L3 / vendors when needed.
• Join incident calls when required (international environment).
• Update tickets, handover notes, and operational documents clearly (in English).
• Work closely with internal teams, onsite teams, and vendors to support issue resolution.

Job Qualifications

Must Have Skill(s):

Comfortable with troubleshooting and working in a remote operations environment.

Possesses at least 1 year of experience of the following areas:

Wintel (Software Application)

• Windows Server (2016/2019/2022)
• Active Directory (user, group, basic GPO, permissions)

Basic Networking

TCP/IP, DNS, DHCP

Backup

Veeam (or equivalent tools)

Data Center Fundamentals

Understanding of server, storage, virtualization concepts

Ability to analyze alerts and coordinate remote troubleshooting

Good To Have Skill(s)

Experience with

ITSM tools (ServiceNow or equivalent)

Experience with

monitoring tools

(Zabbix, SolarWinds, PRTG, etc.)