L1 IT Support Engineer (Wintel / Windows Server)

FPT Software Philippines Corporation; Cebu City; Hybrid; PHP 279,000 - 469,000; Full time

Job summary

FPT Software Philippines Corporation is seeking an L1 IT Support Engineer to support a critical enterprise IT environment. You will monitor and perform initial troubleshooting for Windows Server, Active Directory, backups, and data center operations in a 24/7 offshore setting.

Responsibilities include incident handling, coordinating with on-site and remote teams, updating tickets, and providing English-language documentation and support across multiple time zones.

Qualifications

• Comfortable with troubleshooting in a remote operations environment.
• 1 year+ experience with Windows Server 2016/2019/2022 and Active Directory.
• Basic Networking: TCP/IP, DNS, DHCP.
• Backup tooling experience with Veeam or equivalent.
• Data Center fundamentals: understanding of server, storage and virtualization concepts.

Responsibilities

• Work in a 24/7 support model (Shift Rotation).
• Support operations aligned with customer business hours in CET time zone.
• Provide remote support for Windows Server, Active Directory, and end-user systems.
• Monitor infrastructure (Server and Storage).
• Perform initial troubleshooting and execute operational tasks based on SOP.
• Monitor and troubleshoot backup jobs; perform restore tasks when required.
• Handle incidents and elevate incidents to L2 / L3 / vendors when needed.
• Join incident calls when required (international environment).
• Update tickets, handover notes, and operational documents clearly (in English).
• Work closely with internal teams, onsite teams, and vendors to support issue resolution.

Skills

Wintel

Windows Server

Active Directory

Networking basics

Backup tooling

Tools

ServiceNow

Zabbix

SolarWinds

PRTG

VMware

Hyper-V

Job description

Job Summary

We are looking for an L1 IT Support Engineer to support a critical enterprise IT environment. This role focuses on daily operations across:

• Wintel (Windows Server, Active Directory)
• Data Center operations (remote monitoring & coordination)
• Backup systems (monitoring and troubleshooting)

The engineer will be responsible for monitoring, initial troubleshooting, incident handling, and operational support to help maintain stable services in a 24/7 offshore environment.

Job Responsibilities

• Work in a 24/7 support model (Shift Rotation).
• Support operations aligned with customer business hours in CET time zone.
• Provide remote support for Windows Server, Active Directory, and end-user systems.
• Monitor infrastructure (Server and Storage).
• Perform initial troubleshooting and execute operational tasks based on SOP.
• Monitor and troubleshoot backup jobs; perform restore tasks when required.
• Handle incidents and elevate incidents to L2 / L3 / vendors when needed.
• Join incident calls when required (international environment).
• Update tickets, handover notes, and operational documents clearly (in English).
• Work closely with internal teams, onsite teams, and vendors to support issue resolution.

Job Qualifications

Must Have Skill(s):

• The candidate should be comfortable with troubleshooting and working in a remote operations environment.
• Good working knowledge in the following areas:
  • At least 1 yr of experience
  • Wintel (Software Application)
    • Windows Server (2016/2019/2022)
    • Active Directory (user, group, basic GPO, permissions)
  • Basic Networking:
    • TCP/IP, DNS, DHCP
  • Backup:
    • Veeam (or equivalent)
  • Data Center fundamentals:
    • Understanding of server, storage, virtualization concepts
    • Ability to analyze alerts and coordinate remote troubleshooting

Good to Have Skill(s):

• Experience with ITSM tools (ServiceNow or equivalent)
• Experience with monitoring tools (Zabbix, SolarWinds, PRTG, etc.)
• Basic knowledge of VMware / Hyper-V

Work Arrangement:

Work location: Paseo Makati / Cebu IT Park

Work schedule: Rotational, 24x7 Operation

Work set-up: Hybrid/WFH