Wintel Support Engineer — 24/7 Remote Operations

FPT Software; Cebu City; Sur place; PHP 300 000 - 540 000; Plein temps

Résumé du poste

FPT Software is seeking an L1 IT Support Engineer to support a critical enterprise IT environment. You will handle daily operations across Windows Server, Active Directory, and data center monitoring, with a focus on remote troubleshooting and coordination.

The role requires 1+ year experience in Wintel and IT infrastructure, plus familiarity with ITSM tools and monitoring platforms. In a 24/7 CAM, you will work closely with internal teams and vendors to ensure seamless incident resolution.

Qualifications

• 1 year of experience in Wintel and Active Directory environments.
• Proficiency with Windows Server 2016/2019/2022 and basic GPO/permissions.
• Familiarity with DNS/DHCP and data center monitoring concepts.

Responsabilités

• Engage in 24/7 shift rotations in a support model.
• Provide remote and on-site assistance for Windows Server, Active Directory, and end-user systems.
• Monitor server/storage infrastructure and coordinate with teams for incident resolution.

Connaissances

Wintel expertise

Active Directory

Windows Server

Outils

ServiceNow

Zabbix

SolarWinds

PRTG

Description du poste

FPT Software is seeking an L1 IT Support Engineer to support a critical enterprise IT environment. You will handle daily operations across Windows Server, Active Directory, and data center monitoring, with a focus on remote troubleshooting and coordination.

The role requires 1+ year experience in Wintel and IT infrastructure, plus familiarity with ITSM tools and monitoring platforms. In a 24/7 CAM, you will work closely with internal teams and vendors to ensure seamless incident resolution.