Global IT Support Engineer (24/7) - Windows & Cloud

Odfjell Technology Corp.; Makati; On-site; PHP 420,000 - 540,000; Full time

Benefits offered by this job

Learning and development

Diverse environment

Global opportunities

Benefits & retirement

Job summary

Odfjell Technology Corp. is seeking an experienced IT Helpdesk/Support specialist to manage user queries via phone, chat, and email. You will administer PCs, printers, and servers, log incidents, and resolve issues across Windows OS, Citrix, and Office 365 with remote support.

The role requires 3+ years in IT, English fluency, and willingness to work 24/7 onsite in Makati. Collaboration with overseas partners and strict adherence to IT security guidelines are essential.

Qualifications

• Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology or equivalent
• At least three (3) years of working experience in the related field is required for this position
• Experience in Shared Services and Multicultural Environment is an advantage
• Strong customer service, problem solving and collaboration abilities
• Willing to work in 24/7 operations and onsite in Makati Office.
• Knowledge of and experience from Industry at hand.
• Ability to work independently as well as in a team through collaboration.
• Has experience working and communicating with internal and external overseas partners.
• Structured, accurate, systematic, and committed to deliver within deadlines
• Ability to take initiative and make decisions within scope and guidelines.
• Result and action-oriented mindset.
• Fluent in English language, both oral and written
• Working knowledge in Windows Server 2016, 2019 & 2021, Active Directory, GPO's, DNS, DHCP, TCP/IP, SMTP, File and Print Server
• Advanced knowledge in Windows Operating Systems (Windows 10) and Office 365 applications such as Word, Excel, Outlook, PowerPoint, Visio, and Project.
• With experience in troubleshooting hardware, software, and network issues on Windows workstations and laptops through desk-side and remote support.
• Knowledge in Microsoft Exchange Server, Microsoft 365, Cloud Services, Citrix Environment and Engineering Applications, (Autodesk Applications, Microstation, Solidworks, Orcaflex, MathCad and Proarc)
• Motivated to facilitate and contribute to company's growth.

Responsibilities

• Act as a point of contact for phone calls, chat, helpdesk portal and emails from users regarding IT issues and queries
• Responsible for administration and internal support of the Company's PCs, printers, servers, and related equipment
• Logs and tracks incident/service requests from identification through resolution. Documents resolutions and update knowledge database
• Troubleshoot, diagnose and resolve technical issues surrounding Windows Operating System, Citrix Environment, MS Office products, E-mails, internet connections, TCI/IP configuration and printers
• Provide remote desktop support and perform other activities based on SOPs
• Administer and provide User account provisioning
• Perform PC maintenance upgrades and configurations
• Runs diagnostic programs, isolates problem, determines and implements solution
• Participate and coordinate implementation of new IT infrastructure
• Provide training and technical support for users with varying levels of IT knowledge or competence
• Report IT security threats and incidents to IT Head Office, and ensure that knowledge about threats and incidents are shared with all within IT
• Act in accordance with the expectation that being in an IT department requires extra awareness to IT Security threats, e.g., phishing emails, CEO scams, ransomware and other digital attacks
• Comply to Odfjell Technology's procedures within security and IT security, including internal IT guidelines
• Perform other related tasks that may be required from time to time

Skills

Bachelor's degree in CS/IT

3+ years experience

Customer service

Problem solving

Collaboration

English fluency

Windows Server

Active Directory

GPO, DNS, DHCP

Office 365

Citrix/Engineering Apps

Education

Bachelor's/College degree in CS/IT

Tools

Windows Server 2016/2019/2021

Active Directory

GPOs, DNS, DHCP, TCP/IP, SMTP

Office 365 apps

Citrix Environment

Job description

Odfjell Technology Corp. is seeking an experienced IT Helpdesk/Support specialist to manage user queries via phone, chat, and email. You will administer PCs, printers, and servers, log incidents, and resolve issues across Windows OS, Citrix, and Office 365 with remote support.

The role requires 3+ years in IT, English fluency, and willingness to work 24/7 onsite in Makati. Collaboration with overseas partners and strict adherence to IT security guidelines are essential.