WFH URGENT: Bilingual Customer Service Representative

Sphere Rocket VA US; Philippines; Remote; PHP 167,000 - 290,000; Full time

Job summary

Sphere Rocket VA US is seeking a bilingual Virtual Assistant in the Philippines to handle omnichannel customer support and inbound leads. The role requires fluency in Spanish and English, with hands-on GoHighLevel experience and familiarity with Google Suite, Microsoft 365, and AI productivity tools.

Responsibilities include drafting quotes and invoices, scheduling events, managing CRM records, and performing light data entry and file organization in Google Drive.

Qualifications

• Bilingual in Spanish and English (written and spoken) required.
• Customer support experience in a corporate setting or as a Virtual Assistant required.
• GoHighLevel CRM experience required.

Responsibilities

• Respond to inquiries across GoHighLevel, website, Google, social media, and phone in English and Spanish; provide pricing and product details; manage lead responses.
• Draft and send quotes and invoices; follow up on estimates; escalate high-value opportunities to leadership.
• Schedule and confirm event reservations; gather delivery details; log bookings in GoHighLevel and print order lists using GoodShuffle Pro.
• Maintain CRM records; track lead status; manage conversations; update booking pipelines in GoHighLevel and GoodShuffle Pro.
• Handle basic data entry and organize digital files in Google Drive; provide general administrative support as needed.

Skills

Bilingual fluency (Spanish & English)

Tools

GoHighLevel

GSuite

Microsoft 365

AI productivity tools

GoodShuffle Pro

Square

Job description

• Omnichannel Customer Service & Inbound Leads: Respond promptly to customer inquiries across GoHighLevel, website, Google, social media (FB, IG), and phone calls in both English and Spanish; provide pricing, product details, and manage lead responses from paid/organic ads
• Quotes, Invoicing & Lead Nurturing: Draft and send quotes and invoices to prospective clients; execute timely follow-ups on pending estimates; elevate complex or high-value sales opportunities to leadership
• Booking & Logistics Coordination: Schedule and confirm event reservations; gather delivery details (gate codes, stair access, special event instructions); log booking details in GoHighLevel and print order lists using GoodShuffle Pro
• CRM & Pipeline Operations: Maintain organized customer records, track lead status, manage incoming conversations, and update booking pipelines within GoHighLevel and GoodShuffle Pro
• Administrative Downtime Support: Handle basic data entry (receipts, expenses), organize digital files/photos in Google Drive, and provide general administrative assistance as needed

Required Experience & Proficiency:

• Bilingual Fluency (Spanish & English): Fully fluent in both written and spoken Spanish and English (Required)
• Customer Support Background: Proven customer support experience in a corporate setting or as a Virtual Assistant (Required)
• GoHighLevel (GHL) CRM: Direct hands‑on experience using GoHighLevel to manage lead pipelines, messaging, and customer records (Required)
• Software Suites & AI Tools: Well‑versed in GSuite, Microsoft 365, and AI productivity tools
• E-Commerce & Event Platforms: Familiarity with GoodShuffle Pro, Square, or similar rental/inventory management platforms is ideal
• Industry Preference: Background or experience in the event, party rental, or entertainment industries is a major plus