Weekends Off - Non-Voice Agent - Start ASAP

Caldwell Communications; Makati; Hybrid; PHP 246,000 - 312,000; Full time

Benefits offered by this job

Competitive salary

Career growth

HMO day1 with 2 beneficiaries

Shift schedule (Day/Mid/Night)

Non-voice accounts available

Coffee in the office

Retirement/Life Insurance

Signing bonuses

Job summary

Caldwell Communications in Makati is seeking a customer service professional to support diverse client accounts across our day, mid, and night shifts.

You will follow standard procedures, deliver one-call resolution, and utilize strong communication skills to ensure customer satisfaction while balancing multi-tasking in a growing team.

Qualifications

• Excellent phone etiquette and communication skills (verbal and written).
• Ability to multi-task, organize, and prioritize work.
• BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!

Responsibilities

• Follow standard operations and procedures.
• Recognize and elevate priority problems in accordance with Client standards.
• Ensure one call resolution prioritizing customer satisfaction.
• Perform basic troubleshooting when necessary.

Skills

Phone etiquette

Verbal communication

Written communication

Interpersonal skills

Multitasking

Prioritization

Education

High School Graduate (Old curriculum) / ALS

Job description

Benefits

• Competitive Salary
• Opportunity for rapid career growth for Top Performers
• HMO with 2 free beneficiaries on Day One
• Shift Schedule (Day shift/Mid shift/Night shift)
• Pioneer, Non-voice, and Easy Accounts Available
• Free Coffee and Biscuits in the office
• Retirement/Life Insurance for Qualified Staff
• Incentives and Signing Bonuses & other Premium Benefits for you to enjoy.

Job Responsibilities

• Follow standard operations and procedures.
• Recognize and elevate priority problems in accordance with Client standards.
• Ensure one call resolution prioritizing customer satisfaction.
• Perform basic troubleshooting when necessary.

Qualifications

• With or without BPO Experience
• At least High School Graduate (Old curriculum) / ALS Graduate
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!