Speed Hiring - Pure Non Voice/Encoder - START ASAP

Caldwell Communications; Makati; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

HMO with 2 free beneficiaries on Day 1

Shift Schedule (Day/Mid/Night)

Pioneer, Non-voice and Easy Accounts

Incentives and Signing Bonuses

Job summary

Caldwell Communications is seeking motivated regular employees for a customer care role in our Manila office. The position offers competitive salary, day/mid/night shift options, and a balanced work-life schedule.

We provide HMO with two free beneficiaries from Day One, incentives and signing bonuses, and opportunities for rapid career growth for top performers. Join a growing team and enjoy premium benefits and a collaborative office environment.

Qualifications

• With or without BPO experience.
• High School Graduate (Old curriculum) / ALS graduate.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.
• Be part of a growing team and enjoy work-life balance.

Responsibilities

• Follow standard operations and procedures.
• Recognize and escalate priority problems in accordance with Client standards.
• Ensure one call resolution prioritizing customer satisfaction.
• Perform basic troubleshooting when necessary.

Skills

Phone etiquette

Verbal communication

Written communication

Interpersonal skills

Multitasking

Organizational skills

Education

High School Diploma

Job description

For regular employees, we offer an industry-leading benefits package that includes:

• Competitive Salary
• Opportunity for rapid career growth for Top Performers
• HMO with 2 free beneficiaries on Day One
• Shift Schedule (Day shift/Mid shift/Night shift)
• Pioneer, Non-voice, and Easy Accounts Available
• Free Coffee and Biscuits in the office
• Retirement/Life Insurance for Qualified Staff
• Incentives and Signing Bonuses & other Premium Benefits for you to enjoy.

Job Responsibilities

• Follow standard operations and procedures.
• Recognize and escalatio priority problems in accordance with Client standards.
• Ensure one call resolution prioritizing customer satisfaction.
• Perform basic troubleshooting when necessary.

Qualifications

• With or without BPO Experience
• At least High School Graduate (Old curriculum) / ALS Graduate
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!