Urgent - Non-Voice Account - Email/Chat Support - Start Asap

Caldwell Communications; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

HMO with 2 beneficiaries on Day One

Signing bonuses & incentives

Career growth opportunities

Shift options: Day/Mid/Night shifts

Free coffee and biscuits

Job summary

Caldwell Communications is seeking a customer support specialist to handle day-to-day inquiries with a focus on quality and efficiency. You will follow standard procedures, resolve issues on first contact, and escalate only when needed.

The role requires excellent phone etiquette, strong written and verbal communication, and the ability to multitask in a fast-paced environment. On-site opportunity with growth potential.

Qualifications

• Excellent phone etiquette and strong verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.
• Be part of a growing team with focus on service quality.

Responsibilities

• Follow standard operations and procedures.
• Recognize and escalate priority problems according to client standards.
• Ensure one-call resolution prioritizing customer satisfaction.
• Perform basic troubleshooting when necessary.

Skills

Phone etiquette

Verbal communication

Written communication

Interpersonal skills

Multi-tasking

Time management

Education

High School Diploma / ALS

Job description

For regular employees, we offer an industry-leading benefits package that includes:

• Competitive Salary
• Opportunity for rapid career growth for Top Performers
• HMO with 2 free beneficiaries on Day One
• Shift Schedule (Day shift/Mid shift/Night shift)
• Pioneer, Non-voice, and Easy Accounts Available
• Free Coffee and Biscuits in the office
• Retirement/Life Insurance for Qualified Staff
• Incentives and Signing Bonuses & other Premium Benefits for you to enjoy.

Job Responsibilities:

• Follow standard operations and procedures.
• Recognize and escape priority problems in accordance with Client standards.
• Ensure one call resolution prioritizing customer satisfaction.
• Perform basic troubleshooting when necessary.

Qualifications:

• With or without BPO Experience
• At least High School Graduate (Old curriculum) / ALS Graduate
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!