Data Entry (Non-Voice/Voice) - Open for Beginner - START ASAP

Caldwell Communications; Taguig; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

HMO coverage

Shift schedule options

Signing bonuses

Performance incentives

Free office coffee

Retirement life insurance

Career growth opportunities

Job summary

Caldwell Communications in Metro Manila is seeking a customer service representative to handle calls and deliver first-call resolutions with courtesy and professionalism.

The position welcomes those with or without BPO experience, emphasizing excellent phone etiquette and strong communication, with day, mid, and night shifts and clear opportunities for growth within the team.

Qualifications

• Excellent phone etiquette and verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.
• With or without BPO experience accepted.
• Be part of a growing team and enjoy work-life balance!

Responsibilities

• Follow standard operations and procedures.
• Recognize and escalate priority problems per client standards.
• Ensure one-call resolution prioritizing customer satisfaction.
• Perform basic troubleshooting when necessary.

Skills

Phone etiquette

Verbal communication

Interpersonal skills

Multi-tasking

Education

High School Diploma

ALS Graduate

Job description

For regular employees, we offer an industry-leading benefits package that includes:

• Competitive Salary
• Opportunity for rapid career growth for Top Performers
• HMO with 2 free beneficiaries on Day One
• Shift Schedule (Day shift/Mid shift/Night shift)
• Pioneer, Non-voice, and Easy Accounts Available
• Free Coffee and Biscuits in the office
• Retirement/Life Insurance for Qualified Staff
• Incentives and Signing Bonuses & other Premium Benefits for you to enjoy.

Job Responsibilities

• Follow standard operations and procedures.
• Recognize and escalatio priority problems in accordance with Client standards.
• Ensure one call resolution prioritizing customer satisfaction.
• Perform basic troubleshooting when necessary.

Qualifications

• With or without BPO Experience
• At least High School Graduate (Old curriculum) / ALS Graduate
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!