Web Hosting Support Pro Flexible Hours + Benefits

Sutherland Philippines; Mandaluyong; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Paid training

Paid time off

Vision, dental, and health benefits

Flexible scheduling

Performance incentives

Job summary

A major outsourcing company is seeking a Technical Support Representative in Mandaluyong. The role involves addressing billing issues, managing subscriptions, and providing top-notch customer support for web hosting services. Ideal candidates should have at least 1 year of BPO experience, strong communication skills, and a background in sales. The position includes benefits like paid training and flexible scheduling, making it a rewarding opportunity for growing your career.

Qualifications

• At least 1 year of BPO experience, or 6 months from a web hosting company.
• Minimum 6 months experience in sales and tech.
• Basic knowledge of DNS, name servers, IP addresses, and email protocols.

Responsibilities

• Address billing issues and manage subscriptions.
• Provide resolutions using cutting-edge solutions.
• Stay updated on client and industry processes.

Skills

Customer service

Technical troubleshooting

Verbal communication

Written communication

Sales experience

Education

Bachelor's Degree or College Undergrad

High School Graduate with 2 years of BPO experience

Tools

CRM Systems

Email applications (Outlook)

Job description

A major outsourcing company is seeking a Technical Support Representative in Mandaluyong. The role involves addressing billing issues, managing subscriptions, and providing top-notch customer support for web hosting services. Ideal candidates should have at least 1 year of BPO experience, strong communication skills, and a background in sales. The position includes benefits like paid training and flexible scheduling, making it a rewarding opportunity for growing your career.